Clinic Gym Radio

This week, Josh talks about various strategies to enhance the experience in your chiropractic office. He highlights the significance of customer service, appointment accessibility, efficient communication, and a patient-centric approach. We’ll also explore the potential of AI and technology in revolutionizing the process. Josh discusses the importance of a smooth patient journey within the clinic, from easy location and friendly staff, to streamlined paperwork and post-visit communication. “If you treat them like trash, they're unlikely to refer because they don't want their friend or family to be treated like trash.”– Dr. Josh Satterlee Topics Covered Include Why patient experience and customer service are vital in this space. Unpacking the importance of a friendly demeanor in retaining patients. An example of a gym providing personalized care. About the digital landscape of healthcare, plus the growing roles of technology and AI. How technology can enhance appointment accessibility

Fresh back from the Parker Seminar in Dallas, Texas, Josh takes us through what he observed at the event, such as how the clinic gym hybrid model is being increasingly adopted by health professionals. We’ll also debunk some myths around national certifications in the hiring process, and explore how on-the-job experience often holds more value. Later, we’ll learn some strategies for how to discover the right candidate and communicate effectively with potential hires. “Start with somebody who has no certification but is just an engaging, empathetic person; somebody that just captures everybody's attention when they're in the room.”– Dr. Josh Satterlee Topics Covered Include Changes that are happening in chiropractic education. The increasing popularity of the clinic gym hybrid model in healthcare. Why 32% of Midwest hospitals are integrating gym or performance centers. How internal hiring can transform your practice, plus a story about how this podcast helped Abigail get hired. Th

We are alongside Robin Valadares in today’s episode. Robin is a physiotherapist, financial literacy educator, and creator of The Financially Fulfilled Physio. It is his goal to help physiotherapists and chiropractors alike learn about personal finance to make a gratifying, profitable practice. “We all hope it’s going to work out in the end, and we let ample time slide by to no benefit of our own.”– Robin Valadares Topics Covered Include How poor education of financial literacy is reflected in the industry. Where the best starting point is for financial beginners. The value in understanding the basics. Why personal finances typically impact professional finances. What the common hiding spots for financial problems are. How the small habits make the greatest impact. How expenses can add up when you move to the next stage of life. Why you should sit down on a regular basis to budget. Why investing in assets is such an important aspect of financial literacy. Which investment strateg

Kevin DeGroot is a full-time clinic owner and physical therapist working in the Denver area, and also runs a group for other physical therapists called The Uncaged Clinician. That’s where he offers business coaching and personal development to his colleagues to support them in growing their own businesses. This gives Kevin a significant degree of insight into what the trends are, where the market is going, and what’s going on in the physical therapy industry in general, which we’ll hear in this episode. “If you want to be a business owner and you want to make money doing business, you should probably go outside of healthcare.”– Kevin DeGroot Topics Covered Include Why physical therapists are excellent disseminators of information. The biggest challenge in finding qualified physical therapists. Why many physical therapists choose money over a position they actually enjoy. The biggest issues the industry is currently facing. The ripple effect of education problems that COVID

This week we are joined by guests Meg and Nina of Articulate Design and Consulting. They are both physical therapists, and Meg currently owns her own space while Nina works at a prestigious clinic at the University of Toronto. Their careers have given them a deeper understanding of how design and functionality play into a clinic gym setting, giving them an edge when it comes to knowing what their clinic owner clients need to create an ideal space. “If you walk into your favorite restaurant, or a spa…the environment’s already providing a service without you having to do a thing.”– Nina Folliott Topics Covered Include Why Articulate Design is the perfect marriage of their personal and professional lives. How their backgrounds as physical therapists serve them as designers. Where the client experience really starts. Why clients should know the look and feel of a clinic before they even come in. How having a nurturing space creates a clinician-centered business. The importance of b

Michelle Wendling joins the podcast today for a discussion on how you can improve your business skills. Michelle sold her long-time, successful chiropractic practice back in 2001, and became president of Women Chiropractors, a non-profit organization. She started remote coaching in 2008 when she realized she could help clinicians hone their business skills to have more professional success. “You can keep your overhead ridiculously low and still be an absolutely phenomenal practitioner.”– Michelle Wendling Topics Covered Include Which numbers indicate whether or not your business is on track. Why you need to narrow down the numbers you pay attention to. How to know if you’re operating the right way as a business owner. Guideposts to follow when it comes to income per visit. How to base your prices on the income you want to make. What cutting your costs can immediately change for your business. What business owners are commonly overpaying on. Why having more new patients than returning

Spencer Tatum joins us for a discussion this week, focusing on online training. Spencer has done nearly every form of training from personal training within a gym to running a 6,000-person wellness program. He works with top athletes from MLB and the PGA tour. Spencer has his own version of a clinic gym hybrid, as he owns a gym and brings in medical providers for clients. “Stop worrying about time. Start charging for your expertise.”– Spencer Tatum Topics Covered Include The common mistakes trainers make when branching out to online training. The necessity to stand out amongst colleagues in the personal training profession. Why you should keep your tools simple. Why Spencer was ahead of the game when COVID hit and gyms were closed. How to notice opportunities to approach clients. Why you should standardize your recorded exercise videos. Why your client assessment is more important than the program you offer. How truly vital it is to collect data from your assessments. How recognizing your o

Today on the podcast we welcome Kendall Hagensen. Kendall is a mental health therapist and owner of Vancouver Wellness Studio, where she collaborates with an adjacent gym owner and fitness trainer at True Fit Personal Fitness. Her clinic is multidisciplinary, offering massage, acupuncture, nutrition, naturopathic medicine, yoga and movement, sauna, and esthetics. “I have my top ten values of my work and my life pasted on the wall by my computer. I look at them every single day.”– Kendall Hagensen Topics Covered Include How Josh and Kendall connected through office software. The pros and cons of having worked with a “collective” business model. How struggles with chronic illness can modify your business structure. Why individuals with chronic illness are drawn to work at Kendall’s clinic. How to avoid relationship challenges and build through collaboration. The surprising personality types that make great front desk staff. The benefits of having a multi-step interview proce

Today we have repeat visitor Dr. Jeffrey Langmaid on the podcast. Jeffrey is a speaker, author, and chiropractor who was on the podcast back in 2022 to discuss the need for an evidence-based approach in chiropractic care. He enjoys keeping up to date on what’s happening in the business landscape, making him the ideal guest to come on for a discussion regarding trends that are happening in the chiropractic profession. “You just gotta remember, healthcare is like airline seats. How much do you charge, and how many people can you see a day?”– Jeffrey Langmaid   Topics Covered Include Why the old model of staffing no longer holds up. Which business setup is the most common for chiropractors to utilize currently. The employee turnover trend showing up in all businesses. Why centralizing operations is gaining popularity. How to understand your revenue potential. What factors to consider before pursuing postgraduate education. How your mindset will dictate your bottom line. Why upsellin

In this episode we’re joined by Robb Bailey. Robb’s career began running a digital agency, and his business turned a remarkable corner when the gym he worked out at hired him to help them with their advertising strategy. He eventually became business partners with the person who hired him at his gym, which led him to spend years helping fitness businesses grow. The knowledge Robb gained through his years of experience inspired him to create a recipe for growth called “Database Reactivation.”   “It’s very, very cost effective, it’s very time effective, and most of all, you’re building your relationship equity with your customer base.”– Robb Bailey   Topics Covered Include Why local businesses need the quickest turnarounds. What really moves the needle and drives sales up. How Robb learned to give clients a revolutionary return on investment. The surprising factors that play into attracting clients to your business. Why Robb loves helping sm

We have Dan Kleckner joining us once again for this episode of Clinic Gym Radio. Dan is an owner of two gyms in the Seattle area and also offers fitness consulting to personal trainers and fitness studios that are just getting started. He has recently spoken at the Perform Better summit and enjoys interacting with people and learning just as much as he’s teaching.   “I believe if you have the right system and setup in place, for what we’re doing, you should be profitable within 6 months.”– Dan Kleckner   Topics Covered Include Why Dan feels strongly about KPIs. Dan’s early penchant for organization. How to determine which KPIs are most relevant. Which KPIs to monitor when you open a new facility. The KPIs that actually reflect the business’s forward momentum. How to identify leading versus lagging indicators. How growth opportunities play into Dan’s business structures. Why it’s vital to know your break even revenue for expenses. The number of t

We are back with an exciting solo episode to comprehensively and concisely answer the most common question out there when it comes to building a clinic gym hybrid: how do you actually start?  What holds potential owners back is not knowing how to get the ball rolling, or lacking the structure of what order they should do things in. This episode will provide tips to people who really want to dedicate themselves to a serious timeline.   “Six weeks seems to be the perfect timeline. It’s fast, it’s hectic, it’s fun, it’s exciting.”– Dr. Josh Satterlee   Topics Covered Include Why you need to have a precise deadline. What days of the week are the best days to open. How to set your prices the easy way. How many core clients you should plan to have. What people are really paying membership fees for. Why and how you should incorporate a founder’s rate. Why a single membership is best when you are first starting out. How to take photos to attract your tar

Today we are sharing a solo episode all about how to construct the ideal clinic gym hybrid atmosphere. A unique model requires unique features outside the typical clinic setting you might encounter elsewhere. The number-one most important feature of any clinic gym hybrid is functionality. The space should be designed specifically for you and your […]

We have Dr. Justin Rabinowitz on the podcast today, back for his second appearance. Dr. Rabinowitz is a rehab chiropractor, published author, and an entrepreneur who believes in giving clients a world-class rehab and chiropractic care experience. As a successful entrepreneur and owner of JR Coaching, he wants to help other chiropractors achieve success. He […]

Today we have Dr. Taylor Premer on the podcast. He is a chiropractor working mainly in sports medicine with high school athletes. He is passionate about combining treatments and methods in clinical practice in order to gain valuable insights though his experience, and it’s his mission to share these insights and much more through the […]

Today we welcome Dr. Lindsay Mumma to the podcast. She is the author of “Your Pelvic Floor Sucks,” and she dives into the importance of addressing pelvic floor dysfunction and offers actionable solutions to readers. As a chiropractor, Dr. Mumma has seen many clients struggle with pelvic floor dysfunction symptoms. Now she is an educator, encouraging […]

In this episode we’re joined by Parker University President Dr. Bill Morgan—who is underwater at the time of recording. He began his educational journey to become a chiropractor when he left active military service and transferred to the Navy Reserves. He received his Doctorate in Chiropractic from Palmer College of Chiropractic in 1985. We’ll hear […]

In this second live episode, we’re joined again by Dr. Curt Kippenberger, Dr. Taylor Premer, and Dr. Peter Roy. This was recorded during a Clinic Gym Hybrid Live Event in St. Louis at Winchester Spine and Sport, which is the worldwide head courters of Brett Winchester and his crew. This time, Dr. Nolan Clausen also […]

In part 1 of this episode, we’re joined by Dr. Curt Kippenberger (who is an assistant instructor for Josh). We also welcome Dr. Taylor Premer and Dr. Peter Roy, who both work as chiropractors at Winchester Spine and Sport. This episode was recorded during a Clinic Gym Hybrid Live Event in St. Louis at Winchester […]

In this episode we’re joined by Dr. Naota Hashimoto, who started practicing chiropractic in Seattle and then started his own practice in Palm Springs. More recently, he started digging into data which led to the development of TrackStat. TrackStat is a patient tracking software which serves multiple purposes that benefit patients and practices. “Some people […]