Mgma Small Talk

In this episode of the MGMA Member Spotlight podcast, we’re joined by Ilene Gilbert-Droge. Ilene is the President and CEO of Adventhealth Medical Group North Division. Ilene is also the 2023 MGMA Lifetime Achievement Award honoree. Highlights from the conversation include Ilene: - Sharing her journey starting in healthcare revenue cycle work and progressing to leadership roles across different organizations - Discussing her involvement with MGMA for over 25 years and the value it has provided - Emphasizing the development of future leaders through empowerment, coaching, and recognition - Addressing physician burnout through wellness initiatives, streamlining workflows and listening to staff needs - Focusing on patient-centered care through measuring satisfaction, care teams, and ensuring clinical excellence WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd

We’re joined today on the MGMA Business Solutions podcast by Mike McMann, Vice President, Client Management Physician Services at Conifer. Mike's here today to talk about denial prevention in a medical practice. Resources: Conifer: https://www.coniferhealth.com/ Mike McMann: https://www.coniferhealth.com/about-us/about-us-leadership/leadership-bios/mike-mcmann/ Denial Prevention: https://www.coniferhealth.com/knowledge-center/leveraging-a-rules-based-engine-for-touchless-denial-management/ MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA a

Dr. Scott Cullen, Executive Vice President of Strategic Innovation and Chief Clinical Officer at AVIA, discusses emerging trends and challenges facing healthcare leaders on this episode of the MGMA Insights podcast. AVIA recently launched their own Generative AI Strategic Collaborative of 20+ health systems, industry associations, and government leaders to produce a network-validated expert playbook. Here, Dr. Cullen discusses the major trends facing medical groups over the next couple years, the demographic forces driving a 45% increase in demand by 2030, the rise in disease burden, and the future of work and digital enablement to help ease the burden of the “24/7 consumer” and the “exhausted physician.” Sources: AVIA: https://aviahealth.com/news/avia-appoints-scott-cullen-m-d-as-evp-of-strategic-innovation-and-chief-clinical-officer/ Dr. Scott Cullen: https://aviahealth.com/about-us/our-team/# MGMA Stat on AI: https://www.mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-th

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on a new Jackson Physician Search study on early-career physicians and the future of AI in healthcare. Sources: MGMA Stat on AI in Healthcare: https://mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now An Early Career Physician Playbook: Retaining Your Team: https://mgma.com/deep-dives/early-career-physician-recruitment-playbook Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this MGMA Business Solutions Podcast, we're joined by Jessica Langley. Jessica is chairwoman of the board for the National Healthcareer Association Inc., and is also Executive Director of Education & Advocacy, for NHA. Resources discussed: NHA: https://www.nhanow.com/ Contact NHA: https://www.nhanow.com/resources/support/contact-us Learning and Leading Success Stories: https://www.nhanow.com/resources/support/contact-us Staffing Solutions: https://info.nhanow.com/learning-leading-blog/5-reasons-employers-should-invest-in-nhas-healthcare-staffing-solutions McKinsey Workforce Shortage Study: https://www.mckinsey.com/industries/healthcare/our-insights/how-health-systems-and-educators-can-work-to-close-the-talent-gap MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to c

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about strategies to address the high rate of patient turnover. Patient turnover, often referred to as patient churn or attrition, can impact the financial health and stability of a medical practice. Estimates show that it’s six to seven times more expensive to acquire a new patient than it is to keep a current patient coming back. It’s also estimated that upwards of 80% of future profits come from just 20% of existing customers. Furthermore, big gains can be made by retaining patients because increasing patient retention rates by just 5% will increase profits anywhere from 25 to 95%. MGMA Resources discussed: Patient Retention: https://fullscript.com/blog/patient-retention DataDive Procedural Profile: https://www.mgma.com/datadive/procedural-profile CDC Survey Data: https://www.cdc.gov/nchs/ahcd/datasets_documentation_related.htm DataDive Operations Glossary: https://www.mgma.com/practice-ops-s

In this episode of the MGMA Week in Review podcast, we share our thoughts and a recap about the MGMA Leaders Conference that took place this week in Nashville and take a deeper dive on Dr. Scott Cullen's mainstage talk on the future of AI. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: mgma.com/books/finmgmt MGMA Stat on the Future of AI: https://www.mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

Live from the MGMA Leaders Conference in Nashville, Oct. 24, 2023. This podcast features an interview between Daniel Williams and Steve Freeland at the MGMA Leaders Conference in Nashville. Steve is the CEO of Cancer Care Group in Indiana and was recently honored as the MGMA Legislative Liaison of the Year. According to a spotlight on MGMA legislative liaisons on mgma.com, "Steve works tirelessly and diligently as the Legislative Liaison for Indiana. He provides routine updates to the board and members and actively participates in House/Senate meetings in the state. He's not just talking the talk, he walks the walk to influence and impact real change in healthcare legislation that matters to IMGMA members!" Resources: Cancer Care Group: https://www.cancercaregroup.com/about_us/management/ Steve Freeland: https://www.mgma.com/april-spotlight MGMA: www.MGMA.com MGMA Awards: www.mgma.com/awards MGMA Advocacy: https://www.mgma.com/advocacy

Live from the MGMA Leaders Conference in Nashville, Oct. 24, 2023. This podcast features an interview between Daniel Williams and Tracy Bird at the MGMA Leaders Conference in Nashville. Tracy is an MGMA consultant and was recently awarded Forum Representative of the Year. Tracy Bird: https://www.mgma.com/member-highlights/tracy-bird MGMA: https://www.MGMA.com MGMA Awards: https://www.mgma.com/awards

Live from Nashville at MGMA's 2023 Leaders Conference. In this episode, Daniel Williams interviews Dr. Summer Liston-Crandall, Oaklawn Hospital, about her experience so far at her first MGMA Leaders Conference. Dr. Liston-Crandall shares key lessons from sessions, her goals for leadership development, and strategies for improving culture, engagement and transparency at her hospital. Video of the Interview: https://youtu.be/JRguPK7eXX0?si=oUrImEW02yrICsgc MGMA podcasts: https://mgma.com/podcasts

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on new MGMA content including a new financial management book from Kem Tolliver and Taya Gordon, the latest MGMA Stat Poll, and last minute thoughts on MGMA's Leaders Conference Oct. 22-25 in Nashville. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: https://mgma.com/books/finmgmt MGMA Stat on Interviewing and Recruitment: https://mgma.com/mgma-stat/more-job-openings-fewer-candidates-means-more-time-spent-on-medical-group-recruitment Retaining Your Team: https://mgma.com/articles/want-to-build-better-onboarding-and-training-academies-in-your-medical-group MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview

In this episode of MGMA's Business Solutions podcast, we speak with Dr. Romi Chopra. Dr. Chopra is President and CEO of the Midwestern Institute for Minimally Invasive Therapies (MIMIT) or MIMIT Health—one of the fastest growing physician groups in Illinois. Dr. Chopra attended Harvard Medical School, was an Interventional Radiology Fellow at Brigham and Women’s Hospital, and was Awarded the Distinguished Physician Award and U.S. Congressional Medal for Excellence in 2018. Resources Discussed: * Dr. Romi Chopra: https://www.drromichopra.com/about-dr-chopra * Mimet Healthcare: https://mimithealth.com/ * Surescripts: https://surescripts.com/?utm_campaign=2018_Brand&utm_source=google&utm_medium=cpc&utm_content=677041874376&utm_term=surescripts&adgroup=Surescripts&gclid=Cj0KCQjwhL6pBhDjARIsAGx8D58QozVU-oHDkQvUl8S0tje0g11JoHmOcLvy2RWI8J6ZB4CW0dO4N9caAjapEALw_wcB Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule:

In this episode of the MGMA Member Spotlight podcast, we’re joined by Dr. Padma Gulur. Dr. Gulur is Professor of Anesthesiology and Professor in Population Health Sciences at Duke University School of Medicine. Dr. Gulur is also the 2023 MGMA Harwick Innovation Award winner. The Harwick Award is designed to recognize and celebrate the success of an individual who has developed an innovative solution that positively impacts practices, providers and/or patients in their community. Dr. Gulur was selected for the Harwick Award due to creating the Anesthesia Resource Management System (ARMS). According to the nomination, ARMS “has revolutionized the way (Duke Health) manages anesthesia resources, leading to remarkable operational efficiencies and substantial cost savings.” MGMA Leaders Conference We're sponsored by the MGMA Leaders Conference, which will be held in Nashville, TN, Oct 22-25. For more information go to MGMA.com/events. #MGMALeaders Additional Leaders Resources: MGMA Leaders Conference registr

In this episode of the MGMA Week in Review podcast, we welcome MGMA Sr. Advisor Cristy Good to the show to share her thoughts on new MGMA content including a medical group interviewing toolkit, the latest MGMA Stat Poll, and unlocking AI's potential at your practice. Sources: Medical Group Interviewing Toolkit: https://mgma.com/member-tools/interviewing-toolkit MGMA Stat on productivity: https://www.mgma.com/mgma-stat/medical-groups-productivity-still-struggling-in-2023-amid-staffing-shortages It's Time to Build Healthcare's AI-Enabled Future: https://www.mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to sha

In this episode of MGMA's Insights podcast, we feature Mike Gracz, sales manager, DataDiscovery, MGMA, talking about uncovering hidden opportunities with DataDiscovery. Some highlights from the conversation: * DataDiscovery is MGMA's software platform that analyzes medical practice data from EHRs and PMs to identify revenue leakage and increase collections * DataDiscovery brings siloed data together into one easy-to-use platform and uses rule-based algorithms and machine learning to solve revenue leakage issues * Practices that implement DataDiscovery alongside their current processes see an average 5% increase in revenue Key quote: "It's not my job to tell you how to spend the increased revenue," Gracz says. "But it is my job to show you a path to increase revenue utilizing the data you're already collecting through DataDiscovery." MGMA Resources discussed: MGMA DataDiscovery: https://mgma.com/datadiscovery WhiteSpace Health: https://whitespacehealth.com/?gclid=Cj0KCQjwsp6pBhCfARIsAD3GZub_IeZsrlDpxYkWw

As you know, burnout, stress and other mental health-related issues are at all-time highs for healthcare professionals. According to a recent MGMA Stat poll (www.mgma.com/data/data-stories/mgma-stat-overview), 80% of healthcare leaders said their level of stress or burnout had increased in 2022. Because of this stress-related epidemic, MGMA has developed a new podcast series, Mindful Medicine, where each episode we will talk with experts in the fields of psychology, neurology, leadership and mindfulness to help explain workplace stress and provide tools and resources to combat it. Our guest for this episode is Dr. Thomas Young, Chief Medical Officer at Proem Behavioral Health. Dr. Young talks about the connection between mental health and physical health and shares thoughts on behavioral health integration and the associated medical billing code. This code allows primary care physicians and non-physician practitioners such as PAs to bill for monthly mental healthcare services provided to Medicare patients.

In this episode of MGMA's Ask An Advisor podcast, we feature Liz Gurley, Sr. Manager, Sales Enablement and Data Strategy at MGMA, talking about achieving operational excellence through KPIs and benchmarks. MGMA Resources discussed: 2023 MGMA DataDive: https://www.mgma.com/datadive?utm_source=digital&utm_medium=search&utm_campaign=dat-dive-may-2023-datadivebrand&gad=1&gclid=CjwKCAjwyY6pBhA9EiwAMzmfwVyc1KR9Hs6O24DZZcMgOaLSb7-fDRu6U0VxIKsIyHc2XYZfYIwoRhoCjjkQAvD_BwE More Resources: MGMA Leaders Conference We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Soluti

In this episode of the MGMA Week in Review podcast, we welcome MGMA writer and editor Colleen Luckett to the show to share her thoughts on new MGMA content including an update on our COVID-19 Vaccine Billing and Coding Tool, an MGMA Stat poll about physician retirement and burnout, and the Mayo Clinic on best practices for shaping culture. Sources: Billing and Coding Tool for COVID19: https://www.mgma.com/member-tools/billing-and-coding-for-covid-19-toolkit Physician Burnout: https://mgma.com/mgma-stat/staying-vigilant-against-physician-burnout The Mayo Clinic on Shaping Culture: https://mgma.com/articles/formalizing-values-review-an-organizational-strategy-to-shape-culture MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to

In this episode of MGMA's Business Solutions podcast, we speak with Jamie Mallinger, Vice President and General Manager at Klara. Jamie is here to share his thoughts and expertise on best practices to address call volume challenges and workflow automation. Resources Discussed: * Klara: https://www.klara.com/ * Webinar On-Demand: https://www.klara.com/webinar/what-patients-really-want-where-does-your-practice-stack-up * Call volume challenges: https://www.klara.com/patient-communication * Workflow automation: https://www.klara.com/workflow-automation * Success stories: https://www.klara.com/success-stories Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview

We welcome Blake Hendrickson to the MGMA Member Spotlight podcast. Blake has his MBA, FACMPE, and PhD. He is Assistant Professor at Austin Peay State University where he is Program Director of the MHA Program. Blake discusses his career journey in healthcare, from working in urgent care to consulting to becoming an assistant professor. He shares thoughts about conducting research on nursing retention and patient satisfaction, and offers suggestions for improving retention through empowering clinicians and embracing technology. Resources: Blake on LinkedIn: https://www.linkedin.com/in/blakehendricksonmbafacmpe/ Blake at Austin Peay: https://www.apsu.edu/hhp/graduate-degrees/master-healthcare-administration/faculty.php FACMPE Program: https://www.mgma.com/apply-for-fellowship SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduli