Mgma Small Talk

This episode features Pat Kroken, FRBMA, CRA and FACMPE, Director, Education and Corporate Communications, MSN Healthcare Solutions. Throughout her career, Pat has emphasized the importance of constant learning and adapting to change in the rapidly evolving healthcare industry. Pat encourages future healthcare leaders to focus on strong communication skills and to study areas like change management. Resources: MGMA Fellowship: www.mgma.com/apply-for-fellowship Book Suggestions: The Terminal List by Jack Carr: https://www.amazon.com/Terminal-List-Thriller-1/dp/1982158115/ref=asc_df_1982158115/?tag=hyprod-20&linkCode=df0&hvadid=459730868611&hvpos=&hvnetw=g&hvrand=6166005385048651623&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028744&hvtargid=pla-922645782690&psc=1 Slaughterhouse Five by Kurt Vonnegut: https://www.amazon.com/Slaughterhouse-Five-Novel-Modern-Library-Novels/dp/0385333846/ref=sr_1_1?crid=1ZGO5RN1OY9TM&keywords=slaugh

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about best practices for staffing shortages and employee turnover. MGMA Resources discussed: 2023 MGMA DataDive Practice Operations survey report: https://www.mgma.com/data-report-practice-operations-2023 MGMA Career Center: https://www.mgma.com/career-center Orientation and Onboarding Toolkit: https://www.mgma.com/member-tools/orientation-onboarding-toolkit More Resources: MGMA Community: https://community.mgma.com/ MGMA Manager Collaboration: https://community.mgma.com/discussion/most-helpful-interview-questions-1 Shaping a culture: Implications for Leaders: https://www.mgma.com/articles/shaping-a-culture-implications-for-leaders Be the Leader Nobody Wants to Leave – on demand: https://www.mgma.com/webinars/be-the-leader-nobody-wants-to-leave-on-demand Using Lean methodology to address medical practice staffing challenges: https://www.mgma.com/articles/using-lean-methodology-to-address-medical-practice-st

In this episode of MGMA's Business Solutions podcast, we speak with Mary Hammel, MLS (ASCP), Laboratory Manager with UC Health. Mary is here to share her thoughts and expertise on "Driving Test Standardization That Meets Provider and Patient Expectations." Mary is a member of the 2023/24 CLSI Expert Panel for point of care testing, was on the most recent ASCLS taskforce for revision of their Point of Care Position paper, and was the Program Chair for the 2023 Clinical Laboratory Collaborative Conference. Mary is also a member of the American Society for Clinical Laboratory Scientists and American Society of Clinical Pathologists. Resources Discussed: UC Health: https://www.uchealth.org/ Cepheid: https://info.cepheid.com/l/287772/2021-08-02/2jln25?utm_campaign=2023-NAM-US-PARENT-PPC-SEARCH-BRAND-PRCplus&utm_medium=cpc&LeadCampaignID=7011T000001YuEIQA0&utm_source=google&utm_term=cepheid&utm_content=search-ad-bm&gclid=Cj0KCQjwmICoBhDxARIsABXkXlL0hhF5aWaeYj5wAxAq4pQx0u4RszsytMtJ36g_APB

We welcome Noah England to the MGMA Member Spotlight podcast. Noah is Chief Operating Officer at Piedmont Plastic Surgery and Dermatology. Noah has earned his MBA, his BSRT(T), and his ACMPE. Noah shares his personal healthcare story, his journey as a healthcare leader, and how he is on the road four out of five days a week to meet face-to-face with leaders at Piedmont's various locations. Resources: PIEDMONT PLASTIC SURGERY & DERMATOLOGY: https://www.ppsd.com/ ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=CjwKCAjwgZCoBhBnEiwAz35RwkiRUhZWRf-dLhOHT9zdOGD06TlBXpFb3kwMc_sIVBKh8H7lP8ufNxoCE_oQAvD_BwE SPONSORS: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfa

In this episode of the MGMA Week in Review podcast, we feature content on behavioral health care integration. Sources: Behavioral Health Care: https://mgma.com/mgma-stat/behavioral-health-care-integration-continues-in-medical-groups-post-pandemic-world MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about best practices for building out sign-on and retention bonuses at medical practices. MGMA Resources discussed: MGMA Stat on Bonuses: https://www.mgma.com/mgma-stats/after-a-year-of-pandemic-tumult-medical-practices-consider-bonuses-to-attract-top-talent MGMA Stat on Nurse Recruitment: https://www.mgma.com/mgma-stats/nurse-recruitment-and-hiring-after-the-great-resignation-still-a-major-challenge More Resources: Labor Market: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/employers-rely-on-incidental-bonuses-amid-tight-labor-market.aspx SHRM: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/incidental-bonuses-alternative-rewards.aspx AAFP: https://www.aafp.org/pubs/fpm/issues/2022/0500/p5.html Investopedia on Retention: https://www.investopedia.com/terms/r/retention-bonus.asp Retention and Bonuses: https://www.workhuman.com/blog/retention-bonus-agreement/ H

We welcome Catie Wallace to the MGMA Member Spotlight podcast. Catie is Assistant Director of Clinical Operations, UT Southwestern Medical Center. Catie has earned her MBA, BSRT(T), and CMPE. Catie shares her personal healthcare story of battling with cancer as a teen, her journey as a healthcare leader, and how she uses her experiences to mentor other healthcare professionals. Resources: UT Southwestern Medical Center: https://www.utsouthwestern.edu/ FACMPE: www.mgma.com/apply-for-fellowship Our sponsor for this episode is the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview

In this episode of the MGMA Week in Review podcast, we feature content on the use of artificial intelligence in medical practices. Sources: Medical Practice AI: https://mgma.com/mgma-stat/medical-groups-taking-their-time-to-adopt-the-right-set-of-ai-tools How A.I. chatbots are transforming the healthcare revenue cycle: https://www.mgma.com/articles/how-a-i-chatbots-are-transforming-the-healthcare-revenue-cycle MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

We welcome Carla Blue to the MGMA Women in Healthcare podcast. Carla has her MBA, MSP and FACMPE, and is the CEO of Colorado Surgical Affiliates. Carla discusses how she got into healthcare, the growth of her practice, challenges like physician shortages, and the importance of continuing education for healthcare leaders. She also discusses Joseph Campbell's ideas of the 'hero's journey' and what that journey can look like for healthcare leaders. Resources: Colorado Surgical Affiliates: https://www.csagj.com/ FACMPE: www.mgma.com/apply-for-fellowship MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview The Hero's Journey: https://en.wikipedia.org/wiki/Hero%27s_journey The Power of Myth: https://www.amazon.com/Power-Myth-Joseph-Campbell/dp/0385418868/ref=asc_df_0385418868/?tag=hyprod-20&linkCode=df0&hvadid=312132072158&hvpos=&hvnetw=g&h

Our guest today is Erich Koch. Erich serves as Executive Director of Rolling Hills Clinic, a 5-location Indian Health Services clinic in Northern California. He shares his story of transitioning from the financial side of the practice to an executive role. Resources: Rolling Hills Clinic: https://rhclinic.org/ ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=Cj0KCQjwl8anBhCFARIsAKbbpyTQ2F4c2AM0Gfe3zTtr0ALdDisFF4WktSQbH-dfLppSNCDMHk6hzJUaAl63EALw_wcB FACMPE: www.mgma.com/apply-for-fellowship MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunit

In this episode of the MGMA Week in Review podcast, we feature content on the surge in COVID and flu cases. Sources: COVID surve: https://mgma.com/mgma-stat/medical-groups-prepare-as-a-summer-covid-mini-surge-spills-over-into-fall No Surprises Act: https://www.cms.gov/NoSurprises?mkt_tok=MTQ0LUFNSi02MzkAAAGN6nTJVl8g2l9Zn6g91bcAMUU4iAEHO5uN15aOzNLnx8xJ9j1YKQc--2n-YNvV_8GW_jdtHL6u46Z_fmZMmqD4UmNw2rvWJEqQuxvj4iMATQ MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

Healthcare leadership coach Susan Aloi, PhD, FACMPE, joins us to share her background growing up around the industry and what she’s seeing that works in leadership development today. Being intentional about your development is crucial to success in developing as a healthcare leader and in developing new leaders in your organization, according to Susan Aloi, PhD, FACMPE, faculty program director at Thomas Jefferson University School of Population Health in Pennsylvania, who recently spoke to the MGMA Podcast Network ahead of her session at the 2023 Leaders Conference, Oct. 22-25 in Nashville. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Resources: FACMPE: www.mgma.com/apply-for-fellowship MGMA Leaders Conference registration: mgma.com/conf

Our guest today is Christopher Clarke, administrator at Dermatology Consultants of Sacramento. Christopher has earned his MBA and his FACMPE and is here to discuss the U.S. Army's 11 Principles of Leadership. Resources: 11 Principles of Leadership: https://www.washoeschools.net/Page/14798 FACMPE: https://www.mgma.com/apply-for-fellowship Dermatology Consultants of Sacramento: https://sactoderm.com/ MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, ma

Our guest today is Craig Wiberg, senior manager of digital events at MGMA. Craig is here today to talk about what you can expect to learn and experience at the 2023 Leaders Conference, Hosted by MGMA Oct 22-25 in Nashville, TN. Resources: MGMA Leaders Conference registration: https://mgma.com/conferences/leaders/register Leaders Conference Schedule: https://mgma.com/conferences/leaders/schedule Overview: https://mgma.com/conferences/leaders/overview Venue: https://mgma.com/conferences/leaders/venue WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the co

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about strategies for medical practice leaders to optimally staff their practice. MGMA Resources discussed: Data Mining: https://www.mgma.com/articles/data-mine-good-management-is-timeless Better Performance KPIs: https://www.mgma.com/articles/data-mine-reaping-what-you-sow-keys-to-mgma-better-performer-productivity More Resources: Staffing Needs: https://www.mgma.com/articles/staffing-to-demand-how-a-medical-group-illuminated-staffing-needs Better Performer Productivity: https://www.mgma.com/articles/data-mine-reaping-what-you-sow-keys-to-mgma-better-performer-productivity Threading the Staffing Needle: https://www.mgma.com/articles/threading-the-needle-the-right-support-for-high-producing-medical-practices Staffing and Financial Challenges webinar: https://www.mgma.com/webinars/moving-beyond-survival-lean-methodology-to-solve-medical-practice-staffing-and-financial-challenges-on-demand Staffing the Medic

This episode of the MGMA Insights podcast features a conversation about the nursing shortage with Laura Setliff (Davidson) Whittaker, President and CEO of Apex Global Partners and Dr. Jasper Tolarba, Endowed Chair, Nursing Practice, Nuvance Health. Resources: https://apexglobalpartners.com/leadership-team WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not

This episode of the MGMA Consultant’s Corner series features MGMA Consultant Chris Senkowski, MD, FACS, Professor and Chair of the Department of Surgery at Mercer University School of Medicine Savannah Campus. Dr. Senkowski has more than 15 years of experience in physician compensation, valuation and practice management, and more than 20 years in the areas of coding, valuation and reimbursement. He has served on the legislative committees for SAGES and SSO and has worked in the public policy space as an advisor to the Robert Wood Johnson Foundation, the RAND Group, and the CMS/Acumen MACRA project, as well as authored numerous articles and a textbook on surgeon reimbursement. Resources: MGMA Consulting profile: Christopher K. Senkowski, MD, FACS: https://mgma.com/member-highlights/christopher-k-senkowski MGMA Consulting Overview: https://mgma.com/consulting/overview Meet the MGMA Consulting Team: https://mgma.com/consulting/meet-the-team WE WANT TO HEAR FROM YOU Let us know if there's a topic y

Matt Robinson is our guest on the MGMA Business Solutions podcast. Matt is Vice President of Sales and Operations at Scrubin Uniforms, LLC. Matt is here today to talk about how practice leaders can remove the pain points in their uniform program. Resources: Scrubin Discount on MGMA: https://www.mgma.com/vendors/scrubin-uniforms Scrubin: https://www.scrubin.com/?gclid=Cj0KCQjwuZGnBhD1ARIsACxbAVg2N-Lu0IfQnr2R3UvGtiez9FesNyPRBXy9uvLSEraIQwhYGwIZ_SEaAnYyEALw_wcB

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about payer negotiations. MGMA Resources discussed: Payer Negotiation Checklist: https://mgma.com/member-tools/payer-negotiation-checklist Payer Evaluation Spreadsheet for any type of medical practice: https://www.mgma.com/member-tools/payer-evaluation-spreadsheet-for-any-type-of-medical-practice MGMA 2023 midyear policy update for medical groups: https://www.mgma.com/articles/mgma-2023-midyear-policy-update-for-medical-groups Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business

This leadership panel of MGMA consultants and Claire Ernst, MGMA Director of Government Affairs, share ideas about the challenges medical practices are facing and the opportunities and solutions they propose to address them. Panelists include: Claire Ernst, JD, Director, Government Affairs at MGMA Christopher Senkowski, MD, FACS, MGMA Consultant Jessica Minesinger, CMOM, FACMPE, MGMA Consultant Owen Dahl, FACHE, CHBC, LSSMBB, MGMA Consultant Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the p