Mgma Small Talk

In this episode of the MGMA Insights podcast, we’re joined by Katie Nunn, CEO of Bright Ideas Medical Consulting. Katie has been in the healthcare industry for 20 years, first as a practice administrator and now as a consultant. Over that time, she’s gained valuable knowledge about how to spot the signs and symptoms of financial distress, as well as ways to diagnose and treat it. Here are some links and references related to this week’s show: * Hospital Bankruptcies Are On the Rise, Hitting Rural Areas Hard (bit.ly/2mBAKW6) * Quantifying Financial Distress to Stop Hospital Bankruptcy, Closure (bit.ly/2ofa4ej) * Springfield Hospital can’t pay its bills. ‘It’s very unnerving.’ (bit.ly/2oaVg0h) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and D

In this episode of the MGMA Insights podcast, we explore how one medical group is successfully using an integrated-care approach to keep seniors out of the ER, as well as technology’s role in alleviating social isolation and loneliness in seniors. Experts interviewed include: * Dr. Mathew Philip, Medical Director of Clinical Innovation, DuPage Medical Group * David Inns, Chief Executive Officer, GreatCall Here are some links and references related to this week’s show: * ER visits may serve as turning point for elderly patients’ health (bit.ly/2mmskkV) * As Boomers Age and Millennials Come of Age, New Strategies are Required to Stem Unnecessary ER Visits and Costs (bit.ly/2m1Pkph) * Social isolation, loneliness in older people pose health risks (bit.ly/2kUdfqo) * Understanding Loneliness In Older Adults — And Tailoring A Solution (bit.ly/2knzPHI) Dr. Mathew Philip can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we ha

In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2) * Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW) * Challenges for design researchers in healthcare (bit.ly/2lVgoXc) Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have

In this episode, we shine a spotlight on all things value-based care, discussing successful strategies, the team-based care approach, the physician perspective and the risks involved. Experts interviewed include: * Oraida Roman, MHA, Vice President, Value Based Strategies, Humana * Michael O’Connell, MHA, FACMPE, FACHE, Senior Vice President, Operations, Stanford Healthcare * David Hatfield, DO, MMM, Owner/Physician, Hatfield Medical Group * Andrea Hurteau, Chief Operating Officer, Boncura Health Solutions Here are some links and references related to this week’s show: * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) * Implementing Optimal Team-Based Care to Reduce Clinician Burnout (bit.ly/2m5ELS4) * 10 Can’t Miss Value-Based Care Stats (bit.ly/2kCvKj5) All of this week’s experts can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registratio

Dea Robinson, PhD, FACMPE, CPC, shares her insights on the burnout crisis among healthcare providers and what practice executives should know and can do to reduce the effects and mitigate the causes. Read the full Executive Session article at: https://www.mgma.com/Resources/Resources/Human-Resources/Executive-Session-Identifying-causes-of-physic-(1) Read more Executive View content at www.mgma.com/executiveview.

* Thanks to Stericycle for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by John Bowman, CEO of Sure Med Compliance. He founded the company after spending more than a decade in the pharmaceutical industry and seeing the overwhelming effects of the opioid epidemic play out while living in Manatee County, Florida. A portion of this interview first appeared on our Aug. 7 episode (https://bit.ly/2jYaZOu). John shares his unique insights on: * The impact of patient workflow on responsible opioid therapy * The potential legal ramifications facing today’s prescribing physicians * Law enforcement’s oft-used phrases “in the usual course of business” and “legitimate medical purpose” * Documentation’s important role in keeping compliant Here are some links and references related to this week’s show: • Doctors are more likely to prescribe opioids later in the day – or if appointments run late (http://bit.ly/2lRFdmN) • Physicians writing fewer initial opioid prescriptions, but some high

* Thanks to CareCredit (CareCredit.com/mgma) for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by Dr. Steven Merahn, Chief Medical Officer of Centria Healthcare (centriahealthcare.com). He uses his extensive experience in healthcare and strategic communications to change attitudes and behavior in the industry. Dr. Merahn shares his unique insights on: * Humanizing healthcare and improving the patient-provider relationship * Achieving “professional intimacy” and how to maintain it * The delicate balance between efficiency and time needed to build better patient relationships * The importance of a sustainable post-care relationship Dr. Merahn can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. And, as a thank you for being a listener, you can save $200 off registration. Go to mgma.com/bigeasy19 and use the code POD200 to take advantage of the savings. If you like the s

In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles. Experts interviewed include: * Steve Marsh, President, The Medicus Firm * Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting * Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center Here are some of the links and references from this week’s show: • Companies with more female executives make more money—here's why (https://cnb.cx/2oDi0Ub) • The Cost of Unconscious Bias in the Workplace (https://bit.ly/2ZhfmH9) • Pride in care delivery: Bridging equity gaps for LGBTQ patients (https://bit.ly/2Zhqy6p) • Is This How Discrimination Ends? (https://bit.ly/2qQLJHL) • HRC Releases Healthcare Equality Index (https://bit.ly/2MlPFiu) • Steps to success for women leaders in healthcare: A conversation with Linda J. Carpenter (https://bit.ly/

* Thanks to CareCloud (CareCloud.com) for sponsoring this episode of MGMA Insights. * In this episode, we're joined by Patti Peets, a 30-year healthcare veteran and one of the premier experts on revenue cycle management in the industry. Patti shares her unique insights on: * Growth opportunities in a medical practice * Identifying and driving cost-saving and revenue-generating opportunities * Growth strategies across each stage of your RCM process * How to empower your staff as ambassadors of growth * Why employees are the lifeblood of a medical practice Patti can be heard speaking at MGMA's Annual Conference, October 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com. MGMA Insights

Consultant Timothy Smith, an expert in valuation and survey data valuation, joins MGMA Senior Fellow David N. Gans, MSHA, FACMPE, to explain what they see in MGMA DataDive about where they see impacts for practice losses in hospital-owned entities — and which ones are real losses and which ones are something else entirely. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we talk to featured speakers at MGMA19 | The Annual Conference. Experts interviewed include: * John Bowman, CEO, Sure Med Compliance * Craig Wiberg, Senior Editor, MGMA * Ron Menaker, Administrator, Mayo Clinic * Frank Cohen, Director of Analytics, Doctors Management LLC To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19.

In this episode of the MGMA Insider podcast, we're joined by Anthony Brooke, Vice President of Strategy, Product, Partnerships and Data Analytics at GetWellNetwork. Anthony shares his unique insights on: * His career as a healthcare innovator * Winning the 2016 PrimeHealth Innovation Challenge * A crystal ball view of the present and future of healthcare technology * How the industry is handling new product adoption and adjusting to new technologies * The biggest opportunities for healthcare innovation To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19.

Technology can help us in many ways. It can streamline patient care, provide better patient engagement, lower costs and give us far better insight into what patients need in real-time. However, there are challenges including regulatory hurdles, issues related to patient privacy and medical practice adoption standing in the way of the industry reaching its technological potential. In this episode of the MGMA Insights podcast, we gaze into a crystal ball to discuss the future of healthcare technology. Experts interviewed include: * Anthony Brooke VP Strategy - Product, Partnerships and Data Analytics at GetWellNetwork [1:33] * Andrew Jahnke, Owner and Chief Technologist of RainTech [5:59] * Kevin B. Hoover MD, PhD, Director, Musculoskeletal Imaging and Intervention, Department of Radiology School of Medicine, Virginia Commonwealth University [13:35] * Joette Derricks. MPA, FACMPE, CPC, AAPC-Fellow, CHC, CLSSGB, CEO, Derricks Consulting, LLC [29:50] To learn more about healthcare technology, join us at MGMA1

Randy Tomlin, CEO and chairman of MobileSmith, discusses how mobile technology and mobile apps can help in patient engagement. Other topics covered include: * The evolution of the healthcare mobile app space * How technology can be better embraced in healthcare * Where we are in the healthcare app product life cycle * How this technology can help doctors and nurses provide better patient care Find a full Q&A from this episode of MGMA Insider: https://www.mgma.com/resources/quality-patient-experience/insights. To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit mgma.com/bigeasy19.

In this Executive Session podcast, we talk to Dr. Errol Biggs, PhD, LLB, MBA, who has spent decades studying the role of governance in healthcare as an author and academic leader, as well as chief executive officer of a large teaching hospital. In his role as director of the University of Colorado Denver MHA program, he has seen the changes in how universities teach healthcare leaders pursuing a master’s degree in health administration. Read the full article: https://www.mgma.com/resources/resources/human-resources/executive-session-educating-the-next-generation-o Find more Executive Session articles on the MGMA Executive View home page: https://www.mgma.com/executive-view.

Technology is one of the biggest drivers of change across the healthcare sector today. In this MGMA Insights podcast, we explore the evolving regulatory landscape for health IT policy in Washington, D.C., opportunities via expanding telehealth services, best practices for implementing patient portals in your practice and how to keep all of this new technology safe and compliant. Experts interviewed include: * Robert Tennant, MA, Director of Health IT Policy, MGMA Government Affairs * Dr. Keith Dressler, CEO of Rhinogram * Lorri Phipps, Owner of Mainstreet Pediatrics * Andrew Jahnke, Owner and Chief Technologist of RainTech To learn more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Check the MGMA19 Fuse blog regularly for can’t-miss sessions to see in New Orleans: mgma.com/fuse.

In this MGMA Insider podcast, we're joined by Robin Farmanfarmaian, a professional speaker, career coach, entrepreneur and author of “The Patient as CEO,” to discuss her unique insights on the cutting edge of health care technology. A keynote speaker at the 2018 MGMA Annual Conference, Robin believes that technology can empower patients and make a positive impact across the healthcare landscape in the United States. Key topics discussed include: * Technology’s growth in the health care sector * The use of artificial intelligence (A.I.) to solve problems in health care * Privacy issues with the increased reliance on technology within medical practices If you're interested in learning more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19.

In this MGMA Insider podcast, we're joined by Alex Binder, Vice President of the Advanced Care Institute at VNA Health Group. Alex was also the recipient of 2018 Harwick Innovation Award. Alex talks about innovation in healthcare, and how technology is really revolutionizing how patients’ needs are being met. Key topics discussed include: * The growth of house call medicine and virtual visits * The use of advanced technology to connect and care for patients at home * What's being done to ensure patient privacy when dealing with virtual medicine To learn more about healthcare innovation, join us for MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

In this MGMA Insider podcast, we're joined by Jennifer Ternay, MBA, CPA, PCMH-CCE, founder of Values Based Care and president of JLS Advisory Group. Ternay is here to discuss the recently published book, "Roadmaps to Value-based Profitability: A Practice Transformation Guide." According to Ternay, "Across the healthcare industry, the push is to deliver value rather than volume with value-based payment programs being the financing mechanism to drive change." She also discusses how to prepare for, and maximize, your participation in value-based payment models. You can purchase Ternay’s new MGMA book Roadmaps to Value-based Profitability at https://www.mgma.com/products/products/roadmaps-to-value-based-profitability-a-practice If you're interested in learning more about value-based care for your practice, or hearing Ternay speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

Regular Executive Session host David Gans, MSHA, FACMPE, senior fellow, MGMA, sits down with Andrew Hajde, CMPE, senior industry advisor, to answer questions about his recent Data Mine column on support staffing levels and what insights a healthcare executive should glean from the data. MGMA members enjoy exclusive access to the Data Mine column, which appears in the July issue of MGMA Connection magazine: https://www.mgma.com/resources/operations-management/data-mine-the-secret-of-staffing-success