Mgma Small Talk

In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2) * Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW) * Challenges for design researchers in healthcare (bit.ly/2lVgoXc) Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have