Mgma Small Talk

In this episode of the MGMA Insights podcast, we’re joined by Kristin Baird, President and CEO of the Baird Group. Baird is a consultant, author and speaker who specializes in patient experience, healthcare culture change and medical mystery shopping, among other areas. You can browse Baird’s extensive library of tools, articles, videos, blogs and white papers at baird-group.com/resources. You can also see her selection of books at bit.ly/2O6895L. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Baird’s interview for your convenience: • (8:31) “I've always believed that healthcare is the ultimate human service. It comes down to one human being caring for another. And I found that in those care relationships, there's a sacred trust at play, and that sacred trust can never be taken for granted.” • (14:57) “We're in the age of consumerism. Our patients are more savvy than ever before. They're consumers who are more involved and question mor

In this episode of the MGMA Insights podcast, we’re joined by Phil Boucher (bit.ly/2Rcy1iq), MD, FAAP, Lincoln Pediatrics Group. Dr. Boucher’s a physician time management expert – and he basically has to be. He’s not only a pediatrician, but he’s also a husband, father of five, podcast host, blogger and business coach. Implementing time management processes has allowed Dr. Boucher to achieve his professional goals, all while enjoying his hobbies and personal pursuits. You can find all of Dr. Boucher’s time management resources at privatepracticematters.com (bit.ly/30ChgjX). Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Dr. Boucher’s interview for your convenience: • (5:18) “You have to have a good work life, but you also have to have a good home life, and you can’t let them overlap too much. You have to keep checking your priorities to make sure they’re in line.” • (6:28) “I think there’s so much peace, clarity and confidence that c

Ron Holder, MHA, FACMPE, FACHE, chief operating officer, MGMA, sits down to discuss the unique challenges for recruiting physicians in a health system setting and the leadership skills needed to build a strong culture in a healthcare organization. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we receive an overview of MGMA20 | The Financial Conference from Craig Wiberg and hear from Tom Campanella on finding opportunity in healthcare disruption. Wiberg is a Sr. Editor for MGMA and serves as the lead content strategist for MGMA’s live events. Campanella — who will be a featured speaker at The Financial Conference, March 5-7 in Nashville — has nearly 30 years of industry experience and is currently a health economics professor and the director of healthcare business programs at Baldwin Wallace University in Ohio. MGMA’s Financial Conference is an industry-leading event designed to arm healthcare professionals with the education and tools needed to run a more profitable and efficient practice. Year after year, The Financial Conference brings together leading financial experts from across the healthcare spectrum to dig deep into pertinent topics like payer contracting, business intelligence and revenue cycle management. To learn more about MGMA20 | The F

In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC. Here are some links and reference related to this week’s show: • 5S your practice for optimal success (bit.ly/2MN0J71) • Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h) • Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj) • Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2

In this episode of the MGMA Insights podcast, we’re joined by Lauren Swanson, SPHR, Sr. Manager of Human Resources Talent for MGMA. Swanson has nearly a decade of healthcare HR experience and has a unique perspective on both sides of the industry’s ever-changing job market, and what those looking for a healthcare job can do to land that dream job in 2020. To post a job or browse hundreds of available positions nationwide, visit the MGMA Career Center at careers.mgma.com. You can also search for related articles, podcasts, books, webinars, member tools and other resources at mgma.com/resources. This episode also features a special appearance by MGMA Sr. Data Analyst Ashley Voss, who will be leading a Jan. 14th webinar on best practices for participating in the MGMA Compensation and Production Survey. To register or learn more about this free webinar, visit the events page at mgma.com.

In this special holiday episode of the MGMA Insights podcast, we’re joined by this year’s distinguished trio of MGMA award winners: Javon Bea, Harwick Innovation Award; Mathew Rigdon, Legislative Liaison of the Year; and Sarah Holt, Lifetime Achievement Award. Each interview was conducted as part of the MGMA Live experience onsite at MGMA19 | The Annual Conference in New Orleans. Bea, Rigdon and Holt are perfect examples of everyday MGMA members making significant impacts on the healthcare industry. Do you fit the same bill or know a member who does? Then visit the MGMA Awards (bit.ly/361qesZ) page. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a highlight from each honoree’s interview for your convenience: • “Growing up, I was one of 12 children, and my father didn’t make a lot of money. We lived in a small home with one bathroom for 14 of us, so I pretty well learned at the age of eight that if I wanted anything but the basic necessities, I needed to work for it.” – J

In this episode of the MGMA Insights podcast, we’re joined by Peter Korzenik and Larry Epstein representing Give Back Global, a nonprofit pairing African healthcare providers with highly skilled U.S. volunteers in order to improve management and non-clinical business operations in remote African areas. Korzenik is the founder and president of the organization, and Epstein has served as a program mentor since late 2018. To learn more or get involved with Give Back Global, visit givebackglobal.org or reach out to Larry on LinkedIn (www.linkedin.com/in/peterkorzenik). Here are some links and references related to this week’s show: * Shortage of Healthcare Workers in Developing Countries—Africa (bit.ly/2M2ARDP) * Perspectives on Developing Healthcare Managers in Africa (bit.ly/2S4JeSS) * Local man decides to give back globally (bit.ly/2tkcBGx) * Management Education is Critical for Effective Healthcare in Africa (bit.ly/36MTqnv) * Understanding the Health Challenges Facing Rural Communities (bit.ly/34oPJTm)

In this episode of the MGMA Insights podcast, we’re joined by Mary Kelly, a retired Navy commander, author and keynote speaker on leadership, productivity and business growth. In speaking with many national and state MGMA members, Kelly understands the importance of the change management process, helping myriad practice managers and healthcare professionals embrace change in an industry that’s always evolving. Key quote: “We, sometimes as leaders, have to figure out what change is meaningful and what change is not. So in the medical world, obviously, if it’s regulated and mandated, we have to do it. How you present it to your people is, I think, the leader’s challenge.” You can access Mary’s 5-minute plans at kiwilive.com keyword: dog. Here are some links and references related to this week’s show: * How Leaders Create a Culture of Accountability in Health Care (bit.ly/2DNAXuo) * Medical Group Managers Build Effective Practices with Strategies from Leadership Expert Mary Kelly (prn.to/33ZIelG) * How vete

Tim Coan, founder and chief executive officer of ALN Medical Management, shares why he sees new payment methodologies as simply tools in the migration to value-based care and why many in healthcare aren't seeing a change in the cost curve. He also explains why he is bullish on the future of independently owned medical practices and how they can make the case for offering the best actual value in the market to patients and payers alike. Find more Executive Session content at https://www.mgma.com/executiveview. Intro/Outro: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we’re joined by Arlen Meyers, MD, MBA and professor emeritus of otolaryngology, dentistry and engineering at the University of Colorado School of Medicine and the Colorado School of Public Health. Meyers is also the president and CEO of the Society of Physician Entrepreneurs and has authored several books and articles related to healthcare entrepreneurship and innovation. Key quote: (25:53) “If you don't innovate, it's unlikely that you will be successful in the future as a physician in a medical group practice. It's that simple. Your revenue stream will dry up. You may get burned out or dissatisfied. You will not be able to deliver the mission that you signed up for, which basically was to help take care of patients at scale. And your organization will fail. … So you can either watch the train go down the tracks or you can create your own future.” Here are some links and references related to this week’s show: * Why We Need More Physician Entrepreneurs (bit.ly

* Due to the Thanksgiving holiday, we're releasing this week's podcast one day early so you can enjoy during your travels. Happy Holidays * In this episode of the MGMA Insights podcast, we’re joined by Taya Moheiser and Kem Tolliver, colleagues, friends, co-presenters and authorities on revenue cycle management. The two recently wrote and released their first book, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze.” To purchase or preview the book – which is MGMA’s November Book of the Month – visit mgma.com/RCM. You can also see them speak at MGMA20 | The Financial Conference March 5-7 in Nashville. To take advantage of early-bird registration, visit mgma.com/TFC20. This episode also features a special appearance by MGMA Government Affairs (GA) Associate Director Mollie Gelburd (42:16), who breaks down major changes released in the 2020 Physician Fee Schedule (PFS). To access or learn more about GA’s exclusive analysis of the PFS, visit MGMA.com or find us on Twitter at twitter.com/MGMA. H

In this episode of the MGMA Insights podcast, we’re joined by Peter Valenzuela, Chief Medical Officer for Sutter Medical Group of the Redwoods and creator behind Doc-Related (bit.ly/37gYPUU), a comic strip providing satirical perspective on the challenges of practicing medicine in today’s healthcare environment. Valenzuela’s home campus was recently evacuated due to Northern California’s latest encounter with devastating wildfires. Here are some links and references related to this week’s show: * Tragedy at home takes precedence for 2017 Harwick Award winner (bit.ly/2XpTBRV) * Sutter Hospital in Santa Rosa evacuates amid threat from Kincade fire (bit.ly/2pvpbkX) * Sutter Santa Rosa Staff Help Save Hospital During 2017 Northern California Wildfires (VIDEO) (bit.ly/340CXL9) * How Sutter Health, MD Anderson and a stand-alone clinic survived natural disasters (bit.ly/2CQB8Vp) * Wildfires stressed wine country’s healthcare system, creating a crisis and a warning for future (lat.ms/2CUJWtu) * Disaster planning cr

In this episode of the MGMA Insights podcast, we’re joined by M.J. Clark, an author, senior consultant and executive coach serving healthcare and energy professionals. Clark was a featured speaker at MGMA19 | The Annual Conference, presenting a session called “Leading, Managing and Understanding Millennials and Gen Z.” There are generational differences in the workplace, and the term "Ok Boomer" has gone viral on social media platforms, with mostly negative connotations. Clark says, while differences do exist, there's also opportunity in the modern workplace for the different generations to bring their unique skills to the forefront. Here are some links and references related to this week’s show: * ‘OK Boomer’ Marks the End of Friendly Generational Relations (nyti.ms/2CgKuta) * How Millennials and Gen Z are Driving the Digital Healthcare Revolution (bit.ly/2WQaiWy) * Stress in America 2019: Interactive Graphics (bit.ly/32pPqqe) * 5 ways Millennials and Gen Z are revolutionizing the healthcare industry (b

Recorded at MGMA19 | The Annual Conference in New Orleans, Louisiana, MGMA Senior Fellow David N. Gans, MSHA, FACMPE, talks to 2019 MGMA Harwick Innovation Award winner Javon Bea, MBA, FACHE, President and CEO, Mercyhealth, about his career and building a vertically integrated system with engaged employed physicians.

In this episode of the MGMA Insights podcast, we’re joined by Bob Bush, Vice President of Business Development & Physician Services at the University of Kansas Health System St. Francis Campus. Just over a year removed from helping Panama City’s Bay Medical Sacred Heart through the devastation of Hurricane Michael, Bush is well-versed in disaster management. He sat down with podcast host Daniel Williams during MGMA’s 2019 Annual Conference in New Orleans to share his insights on preparing and executing a disaster plan. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Bush’s interview for your convenience: • (3:38) “A disaster could be a snowstorm. It could be a rain. It could be a tornado. It could be a hurricane. Could be earthquakes. But it also could be something more like all of a sudden you lose connectivity to your hard drive, so you lose all your patient charts or you have a fire or there’s a flood … so, disasters, it could be a lot o

In this episode of the MGMA Insights podcast, we’re joined by Tom McDougal, CEO of Merit Health Biloxi hospital. McDougal is a serial healthcare entrepreneur, author, speaker, professor and thought-leader in healthcare economics. To learn more about this topic and earn ACMPE, CME and CEU credit, access McDougal’s on-demand webinar, “Using Economic Theory to Understand Patient Decisions,” at mgma.com/economic-theory. Here are some links and references related to this week’s show: * How Behavioral Economics Can Produce Better Health Care (nyti.ms/2VZ9Gxe) * Using Behavioral Economics to Advance Population Health and Improve the Quality of Health Care Services (bit.ly/33TCGJt) * Is Behavioral Economics in Healthcare The Key to Future Patient Compliance? (bit.ly/2P6rOnG) * The inconvenient truth about behavioral economics in healthcare (bit.ly/2P4v42H) * Analyzing behavioral economics and psychology are key to engaging patients to make meaningful changes (bit.ly/2o59aS1) If you like the show, please rate and

In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience: • (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician leader, if you’re a clinician leader, if you’re a physician leader who’s listening to this and you’re feeling called to lead, but you don’t know because you don’t feel like you look like anyone else that you see leading, my call to action to you is to really look internal first and assess what drives you, what motivates you, what work do you feel most called toward.” • (16:46) “In leadership, we know that one of the leader’s jobs is that we can’t do each of the individual functions, but to set the expectation, to ca

In this episode, we’re joined by Thom Walsh, PhD, healthcare consultant and professor at The Dartmouth Institute and University of Tulsa. Thom previously appeared on the podcast after releasing his first book on value-based care in partnership with MGMA back in 2017 and returns for another lively discussion now that his second edition — “Navigating to Value-Based Outcomes” — has officially hit the shelves. You can purchase or see a preview of the book by visiting mgma.com/navigating. Here are some links and references related to this week’s show: * Insights: Making the switch from ‘churn and burn’ to value-based care (bit.ly/2MpVqcN) * Embracing risk to succeed in value-based care (bit.ly/2VmwF57) * Happier doctors, better care, fewer ER visits – the upside of value-based care (bit.ly/30VZSoO) * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) You can learn any and everything about value-based care a

MGMA Senior Fellow David N. Gans, MHSA, FACMPE, chats with Andy Swanson, MPA, CMPE, MGMA VP, Industry Insights, to discuss how practice executives should take a fresh approach to staffing models and technology as their organizations embrace value-based care arrangements. Learn more about this topic by attending the preconference session on this topic on Sunday, Oct. 13, at MGMA19 | The Annual Conference: www.mgma.com/bigeasy. Find more Executive Session content at www.mgma.com/executiveview. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE]