Inc. Founders Project With Alexa Von Tobel

In 2010, after a bad customer support experience for a TV delivery, Girish Mathrubootham decided to build a better solution. He launched Freshworks as the first multichannel customer support system. Today, the product has evolved into a robust suite for IT, customer support, sales, and marketing teams. Freshworks now has three offices across eight countries with over 5,000 employees and more than 65,000 customers. In 2021, Girish took Freshworks public on Nasdaq as the first Indian SaaS company to go public in the US. Girish shares why he believes this is the Indian decade for tech, why UI and design are key for product-led growth, and why "pressure is a privilege" is a motto that resonates.

What if brands were empowered to deliver personalized experiences online, just as well as they could do in a store? That's the idea that underpins Klaviyo, the leading customer and marketing automation platform. Andrew Bialecki cofounded Klaviyo in 2012 and now serves over 100,000 brands, helping them generate $28 billion in revenue for its customers in 2021 alone. Andrew shares why he bootstrapped the business until profitability, how early partnerships can be a key to efficient customer acquisition, and why he feels like he's only achieved 1% of Klaviyo's potential. Original Air Date 12-07-2022

Michael Brown started his career in investment banking, meeting two colleagues who would go on to become his co-founders. After some time in finance, he set out on a new challenge: acquiring and running small businesses. Along the way, he identified a huge mission and plans to dedicate his whole career to this singular focus—helping thousands of small businesses become employee-owned. In 2019, Michael co-founded Teamshares with Alex Eu and Kevin Shiiba. The team has raised over $245M in financing and acquired nearly 90 businesses across the country, stopping the succession problem and building wealth for employees along the way. Michael shares why he operates with a 200-year mentality, why financial education for employees is a critical part of ownership, and why the perfect hire has a mix of kindness and ambition.

What if someone told you they could help you communicate better? That's the mission Max Lytvyn, co-founder of Grammarly, has been on since 2009. After working on plagiarism detection technology, Max realized that the root of plagiarism was people's desire to be better writers. The company was incredibly early to use AI to aid in communication and now has grown to over 30 million daily users and a valuation north of $13 billion. Max shares why their technology started with the mechanics of language, why the first product targeted professional writers, and how his childhood in Ukraine inspired him to become an entrepreneur.

Euan Blair started his career in finance, but he had a nagging interest at the intersection of education and employment. In 2016, Euan launched Multiverse, a tech startup on a mission to create a diverse group of future leaders by building an alternative to university and corporate training: apprenticeships. Today, Multiverse helps over 1,000 organizations hire apprentices to close skill gaps and develop a diverse talent pipeline. The company has trained over 10,000 of these apprentices and earned its status as the UK's first EdTech unicorn. Euan shares why the company's apprenticeships are rooted in high-growth areas like tech, why founders should devote even more time to hiring, and how growing up with his dad as the Prime Minister fostered a deep sense of public service. 

In 2012, Saji Wickramasekara took a bold leap: he took a leave of absence from his undergraduate studies at MIT to start Benchling. A computer scientist by training, Saji had also worked in labs and realized just how much was still run on pen and paper. Today, Benchling's technology powers the biotechnology industry, used by more than 200,000 scientists at over 1200 companies and 7,500 research institutions around the globe. Saji shares how he approached building a digital lab for scientists to do their best work, why they offered their early product to academics for free, and what it means to grow a purpose-built business.

At his core, John Colgrove, aka "Coz," doesn't consider himself an entrepreneur. He sees himself as an engineer who loves to build things. But despite that, he is the Founder and Chief Visionary Officer of Pure Storage, a company that uncomplicates data storage—and has a market cap over $11B. Coz co-founded Pure Storage in 2009 to empower every organization to get the most from their data and has grown the business to over 11,000 enterprise customers. He spent 20-years at Veritas Software and holds over 170 patents in computer system design. Coz shares why he hired engineers outside of the storage industry, how to maintain a 10x mentality as you scale, and why hard drives will be a thing of the past.

To build one successful company is a feat. But to do it over and over again? Over the course of his career, Godard Abel has built repeat successes as a serial entrepreneur. Today, he is co-founder and CEO of G2, the world's largest and most trusted software marketplace used by over 80 million people. But he is also the founder of Big Machines (acquired by Oracle) and SteelBrick (acquired by Salesforce). Godard shares how to find joy in the ups and downs of the entrepreneurial journey, how to build a community of trusted peers, and why he believes AI will change everything.

Growing up, V watched his older brother suffer an accident and struggle to access the intensive physical therapy he needed to recover. V has since dedicated his career to solving pain for the 2 billion people around the globe who suffer each year. In 2015, he started Sword Health to free the world from pain and has helped thousands of people along the way. Sword's digital therapist is proven to outperform traditional physical therapy and reduces surgery by 60%. V shares how he made the transition from PhD to CEO, why Sword's success is built on a combination of AI and human-led therapies, and why getting rejected is imported to success.

Melinda is the Founder of Pivotal Ventures in addition to co-chairing the Bill and Melinda Gates Foundation. She has spent much of her life dedicated to promoting gender equality, having invested, donated, and committed $1B to just this cause. Already, she has invested over $65 million in comprehensive federal paid family and medical leave, and they have launched a Future of Longevity Accelerator bringing innovative solutions to elder care. Melinda shares the four key industries that can change society, how her parents taught her to live out her values, and why she found success as a manager by living authentically.

As a serial tech entrepreneur, Greg Jackson entered a new arena in his career in 2016. He decided to shift his focus to the green energy revolution, pursuing a lifelong passion of his to protect the planet. The London-based founder started Octopus Energy Group, which has become the second largest energy supplier in the UK and has expanded operations to 14 countries and 5.1 million customers globally. Greg shares how he's using technology to help tackle climate change, why he's optimistic about the path to renewable energy, and why Al Gore becoming an investor was such a pinch-me moment.

At some point in every tech employee's career, one likely comes into contact with an Atlassian product, from Jira to Confluence to Trello. Scott co-founded Atlassian back in 2001 along with his university friend, Mike Cannon-Brookes, to help unleash the potential of every team. The iconic collaboration company now has over 240,000 customers around the globe and a market value over $40 billion. Scott shares why insatiable curiosity was key to their success, how Atlassian has helped the Australian tech community thrive, and why they've adopted a work-from-anywhere policy and use offices solely for intentional togetherness.

Vikram has spent much of his career as an engineer, managing database storage at Oracle and earning several patents. But in 2015, he officially took on the title of cofounder, starting Lacework to build the security layer for the cloud. The company's thesis hinges on the idea that security problems can be solved through the right datasets. In 2021, Lacework raised a $1.3B Series D round, the largest funding round for any cybersecurity company. Vikram shares why they approach security as a data problem, how they are able to onboard customers within an hour, and why solving the biggest challenges you can is what creates the best company IP and value.

For decades, Kurt House, a Ph.D. in Earth and Planetary Science, has been at the forefront of climate tech. He decided to dedicate his career to helping transition the energy economy into a renewable one—and realized that a critical material shortfall would be one of the biggest hurdles in electric vehicle adoption. So in 2018, he co-founded KoBold, an AI-driven mineral exploration company. KoBold has launched 50 projects on 3 continents, partnered with major mining companies, and is now valued at over $1B. Kurt shares how KoBold's data helps identify locations with anomalously high concentrations of particular elements, why their team combines experienced explorers with technologists, and why failing fast is critical to their business model.

In 2006, Julia Hartz and her cofounders launched Eventbrite, the global self-service ticketing platform for live experiences. Since its start, the company has empowered event creators with seamless technology to bring more events to life. Last year alone, Eventbrite was home to 1.7 million paid events generating $3.3 billion in gross ticket sales. Julia shares how an early focus on self-service helped the company succeed, why she drew on her maternal instinct to guide Eventbrite though the pandemic, and how an early job on the set of TV hit Friends gave her a fear of phone calls. 

In 2019, serial founders Leif Abraham and Jannick Malling came together to launch Public.com, the popular investing platform that allows everyone to invest in stocks, ETFs, crypto, and alternative assets. They set out to build a community around the stock market, and in just a few years, they've scaled to 3 million members. Leif started as a fintech outsider, but took his entrepreneurial experience and accolades—a double Cannes Lions Grand Prix winner who was named one of the Top 10 Minds in Digital by Adweek—to create a fintech platform that members love. Leif shares how they work to build an emotional connection with users, why it's important to have a "black swan" playbook to prepare for major market events, and why he believes in playing the long game with business relationships.

Do you know your neighbors? When Nextdoor was founded in 2008, 50% of Americans knew one or none of their neighbors. Fast-forward and Nextdoor now connects 81 million neighbors across 11 countries, building both digital and real-world connections. Sarah Friar joined Nextdoor as CEO in 2018 and took the company public in 2021 under the ticker symbol KIND. Sarah shares how her childhood in Northern Ireland during The Troubles gave her a lifelong belief in the local power of community, how Nextdoor leverages AI to encourage kindness on the platform, and why one of the company's biggest moments to date was bringing together 18 million people in person around the Queen's Jubilee. 

For anyone who's ever smelled one of her iconic scents, Jo Malone needs no introduction. Described as an "English scent maverick," Jo has created some of the world's most-loved fragrances. Her first company, Jo Malone London, gained cult status around the world and was sold to Estée Lauder, and in 2013, she launched her Jo Loves, a global fragrance brand. Jo shares how scent has been a superpower since childhood, how she conquered a bout of anxiety by jumping out of a plane, and why the desire to create led her back to the founder seat.

In 1998, Sara Blakely set out with a big idea to revolutionize the undergarment industry. Overnight, she went from being a frustrated consumer to the brilliant inventor of SPANX. Sara acted as the product's number one salesperson, using her skills honed in fax machine sales to get SPANX everywhere from the shelves of Neiman Marcus to Oprah's Favorite Things. Sara was named one of the 100 Most Influential People in the world by TIME and was featured on the cover of Forbes Magazine as the youngest self-made female billionaire. Twenty-two years after starting the company, Sara sold a majority stake to Blackstone and became Executive Chairwoman. Sara shares how SPANX has been profitable since day one, why what you don't know can actually be your greatest asset, and why it's important to bucket your days to spend time on what you're best at.

What does the rise of video-forward platforms like TikTok and Snapchat mean for how we work? That's the question Joe Thomas and his co-founders set out to solve at Loom, the video communication platform for async work. They started Loom in 2015, long before the pandemic, and have scaled the platform to 21 million users and more than 215 million "looms" recorded. Joe shares why it took a few product pivots to find real user traction, why asynchronous work is more inclusive, and why he invests 6 hours on Mondays in one-on-ones with his direct reports.