Mgma Small Talk

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Ruth Gotian, a leading expert in mentorship and the Chief Learning Officer at Weill Cornell Medicine. Dr. Gotian discusses the transformative impact of mentorship, the key elements of successful mentoring relationships, and how organizations can build thriving mentorship programs.Key Takeaways:The Benefits of MentorshipMentored individuals earn more, get promoted more often, and experience lower rates of burnout compared to those without mentors.Mentorship can increase self-efficacy, leading to greater confidence in pursuing new opportunities.Mentoring relationships can enhance loyalty and retention within an organization.Rethinking the Traditional Mentor-Mentee DynamicThe traditional view of a mentor as a senior, experienced individual is outdated. The contemporary approach is to build a diverse team of mentors, including peers and even those junior to you.Successful mentoring relationships are built on mutual curiosity, a

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Liz Mahan, the Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan dives deep into AAPPR's 2024 Benchmarking Report, exploring the key trends and challenges facing physician and provider recruitment in the coming years. From the ongoing physician shortage to the evolving needs of the next generation of healthcare providers, this episode offers insights and practical strategies for medical practice leaders and MGMA members.Key Takeaways:The Physician Shortage Persists: Mahan emphasizes that the physician shortage is not going away anytime soon, and organizations need to be proactive in their recruitment and retention efforts.Shifting Priorities for Younger Providers: Newer generations of physicians and providers are seeking more flexibility, work-life balance, and a strong cultural fit, requiring recruiters to adapt their strategies.Importance of Pro

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Regina Rogoff, the retired CEO of People’s Community Clinic in Austin, Texas. With over 20 years of healthcare leadership and a prior career in legal aid, Regina has dedicated her professional life to serving underserved communities. The discussion highlights Regina’s transformative leadership at People’s Community Clinic, her insights into challenges and successes in healthcare management, and her plans for retirement.Resources and LinksLearn More About People’s Community ClinicVisit People’s Community Clinic to explore their mission, programs, and impact.Regina Rogoff’s Retirement AnnouncementRead the Austin American-Statesman article: Regina Rogoff Retiring from People’s Community Clinic2014 Best CEO Award – NonprofitView details of Regina’s recognition: Austin Business Journal Best CEO AwardsClosingThis episode honors the legacy of Regina Rogoff, a leader who has dedicated her career to creating meaningful change in healthcare

In this episode of the MGMA Insights podcast, Daniel Williams sits down with Dr. Anjali Rajpal, a leading cosmetic dentist and founder of Beverly Hills Dental Arts. Dr. Rajpal shares her journey into healthcare, her passion for art and mindfulness, and how she is redefining the patient experience through a holistic, patient-centered approach.Main Points:Dr. Rajpal's Path to Dentistry: Blending Medicine, Art, and a Passion for Hands-On WorkCreating a Unique Dental Practice: Incorporating Art, Mindfulness, and a Soothing EnvironmentPrioritizing Patient-Centered Care: Building Trust, Leveraging Technology, and Minimizing Pharmaceutical InterventionsThe Power of Mindfulness: Dr. Rajpal's Personal Journey and Integrating it into Her PracticeDeepak Chopra's Influence: Insights from Serving on a Panel with the Renowned Mindfulness AdvocateSources and Resources Mentioned:Beverly Hills Dental ArtsDeepak ChopraCedars Sinai Medical CenterWatch the interview on YouTube here CareCreditAre your patients concerned about out

In this final MGMA Week in Review episode of 2024, hosts Daniel Williams and Colleen Luckett discuss key healthcare stories, including strategic planning mistakes, the killing of a healthcare CEO, and the latest data on nurse compensation trends. As the year comes to a close, this episode provides valuable insights and perspectives to consider as the industry looks ahead.Topics and Links:Don't Make These Strategic Planning Mistakes from Physicians PracticeIndictment of Luigi Mangione for Killing of United Healthcare CEO from Becker's Hospital Review2025 Nurse Compensation Trends from MGMA StatThe Impact of Long COVID on Employment from Medical EconomicsPBM Lobby Fights Back Against Reforms in End-of-Year Healthcare Package from Fierce HealthcareThis is our year-end episode of the week in review podcast and we wish you all a safe and happy holidays and new year. CareCreditAre your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the pat

Welcome to Mindful Medicine, where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast, speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest. Dr. Zieman’s story takes us from her beginnings in New York City to her pivotal role as the expedition doctor on an unaided climb of Everest. She shares profound insights into the healing power of nature, the courage to embrace the unknown, and lessons from her multifaceted career in medicine, writing, and beyond.Key Discussion Points (with Timestamps):[00:01:00] Introduction to Dr. Mimi ZiemanDr. Zieman’s background as an OB/GYN, author, and adventurer, and her unique journey from New York City to the peaks of Everest.[00:02:30] Discovering a Love for MountainsHow a college field biology lab in Colorado sparked her lifelong passion for the mountains and adventure.[00:05:30] Highlights from Dr. Zieman

Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-being. With practical strategies for recruitment and retention, this episode offers valuable insights for healthcare leaders navigating a competitive job market.In this Episode:[0:01] Healthcare Hiring Trends for 2025DeDe sets the stage for 2025 with hiring trends influenced by AI, flexibility, and the ongoing evolution of work-life balance in healthcare.[4:14] The Role of Remote Work and TelehealthLearn how remote roles expand the candidate pool, offering opportunities to hire skilled professionals from across the country.[7:36] Integrating AI in RecruitmentDeDe discusses how AI tools are transforming hiring process

Welcome to the MGMA Week in Review podcast! Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, MGMA writer and editor, this episode explores bipartisan efforts to reform pharmacy benefit managers, to the role of AI in clinical care, and key considerations for physicians debating a shift from independent practice, we bring you insights to help navigate the evolving healthcare landscape.Links to Articles DiscussedWarren and Hawley Introduce Bipartisan PBM Bill – Fierce HealthcareStaffing Shortages? Time to Consider Virtual Assistants – Physician’s PracticeEight Key Insights on AI in Clinical Care – Health LeadersSix Questions for Physicians Considering a Transition from Independent Practice – Medical EconomicsMGMA Stat Poll Results – Structured Processes for Technology SelectionStay ConnectedHere are five valuable resources on the MGMA website that can help members enhance their skills and improve their job performance:MGMA DataDive - This benchmarking tool allows professionals to analyze pr

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Veronica Villarreal, Chief Ambulatory Officer at DHR Health Clinics and author of the new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success. Villarreal shares her inspiring journey to the C-suite, offering valuable insights and actionable advice for medical practice leaders aspiring to reach the executive level.Key Takeaways:Defining Moments and the Spark for HealthcareVillarreal's transformative study abroad experience in Morocco opened her eyes to a world beyond her immediate surroundings, inspiring her to focus on making a broader impact. While spending a night in the Sahara Desert, she learned how the guides had picked up multiple languages from tourists over the years. This transformative experience inspired Villarreal to focus her career on making a broader impact. As she reflects, "So that was really what made me realize there's more in this world that I want to experience, there's more that I want

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how advanced automation and evolving technologies are reshaping the healthcare landscape. Dr. Blackman provides insights into emerging tools like AI-powered documentation, the challenges of adoption, and the potential for healthcare automation to reduce provider burnout and enhance patient care.Key Points with Timestamps[00:00] IntroductionWelcome and reintroduction of Dr. Blackman, a repeat guest on the podcast, and his recent appearance at the MGMA Leaders Conference.[01:41] Dr. Blackman’s Journey in HealthcareTransition from clinical practice to technology, leveraging his dual expertise in medicine and information systems to improve electronic health records (EHR).[04:30] Greenway Health’s Vision for AutomationGreenway’s focus on the ambulatory care space and their goal to empower practices through the “automated healthcare practice.”[06:39]

This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings.Key Highlights:Advocate Health Saves $135.7 Million Through Value-Based Care ProgramsSource: Health Leaders article on Advocate Health's success in the Medicare Shared Savings Program and ACO REACHIndependent Pharmacies Fill Gaps Left by Major Chain ClosuresSource: Associated Press article on the rise of independent pharmaciesProactive Strategies to Reduce Violence in Healthcare WorkplacesSource: Chief Healthcare Executive article on insights from Kimberly Urbanek, Endeavor Health System Manager of Public Safety TrainingAddressing Modern Social Epidemics: Loneliness, Burnout, and Social Media ToxicitySource: Physicians Practice article by Neil Baum, MD MGMA Stat Poll Reveals Trends in Patient Wait TimesSource: MGMA Stat poll data CareCreditAre your patients concerne

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Claude Royster, Vice President and General Manager of Health and Wellness at Care Credit. They discuss how Care Credit can help medical practices and their patients navigate the complexities of healthcare financing, especially as annual deductibles and FSA resets approach. Royster shares insights on the importance of educating patients on their financial options and the role practices can play in facilitating those conversations.Key Takeaways:Patients often underestimate their annual healthcare costs, which can lead to delayed or foregone care. Care Credit aims to educate patients on the lifetime costs of healthcare and provide financing options to make care more accessible."We have continued to work towards educating both patients and providers, but also really give products that give that optionality to patients to be able to make choices now and get the care that they need when they need it."Practices can partner wi

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Anthony Mazzarelli, co-president and CEO of Cooper University Healthcare. Dr. Mazzarelli shares his insights on the unique challenges facing the healthcare industry, the role of technology in enhancing patient care and operational efficiency, and Cooper's approach to building resilience in a changing landscape. From addressing burnout and staffing shortages to exploring digital transformation, this conversation offers valuable perspectives for healthcare leaders navigating the evolving industry.Key Takeaways:Addressing Burnout and Staffing Challenges:Dr. Mazzarelli discusses the post-pandemic "war for talent" and strategies to recruit and retain healthcare workers, including innovative wellness programs and creating more engaging work environments.Leveraging Technology for Efficiency:Cooper University Health Care is using tools like virtual nursing and AI-powered systems, such as Dragon Ambient Experience (DAX), to

Welcome to this week’s MGMA Week in Review Podcast! Hosts Daniel Williams and Colleen Luckett break down the most important stories in healthcare management. This episode covers the latest ransomware threats targeting healthcare, practical advice for onboarding new physicians, strategies for managing workplace conflict, and preparing your medical practice for 2025.Episode Highlights:Ransomware Attacks and Healthcare VulnerabilitiesColleen unpacks the findings from the 2024 Q3 Cyber Threat Report by Corvus, revealing a 12.8% rise in ransomware attacks targeting healthcare in Q3. Key vulnerabilities include outdated VPNs and lack of multi-factor authentication (MFA).Resource: HIPAA Journal: Ransomware Groups Exploiting VPNs for Initial AccessTransitioning from Residency to PracticeDaniel discusses key takeaways from the AMA on supporting physicians as they transition into practice, including goal setting, mentorship, and comprehensive onboarding.Resource: AMA: Transitioning to PracticeBiden Administration’s Pro

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassionate workplace cultures, and her actionable framework for increasing productivity and profits.Episode HighlightsKelly’s Journey to Healthcare: From an accidental start in medical oncology to a successful career in practice management and coaching.The Role of Coaching: How hiring a coach transformed Kelly’s mindset and approach to professional challenges.Work-Life Balance: Insights into overcoming professional burnout and aligning personal values with workplace roles.Creating Compassionate Workplaces: The significance of fostering empathy, trust, and open communication in healthcare environments.Productivity Framework:Step 1: Build a culture of wellness to create a sup

Welcome back to the MGMA Consultants Corner Podcast! In this episode, host Daniel Williams sits down with returning guest Doral Jacobsen, FACMPE, CEO of Prosper Beyond and an MGMA Consultant. Together, they discuss practical strategies for successful payer contracting, insights from the MGMA Leaders Conference, and the recovery efforts following unprecedented flooding in Asheville, North Carolina. This episode is packed with actionable tips and heartfelt reflections on how healthcare practices can navigate challenges and foster resilience.Main Points Covered:The Road to Successful Payer Contracting:Highlights from Doral's MGMA Leaders Conference presentation on payer contracting, including strategies for readiness, optimization, and effective negotiation.Insights on using transparency data and leveraging psychological techniques, such as humor, to ease negotiation tension.Practical advice for practices feeling overwhelmed by the contracting process.Humor and Human Connection in Negotiations:How small, humaniz

Welcome to this week's MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. This episode dives into timely healthcare topics, including updates on telehealth policies, the value of family caregivers, trends in revenue cycle management (RCM), outpatient time burdens, and policy changes affecting the uninsured. Stay tuned for insightful discussions and direct links to resources.Key Points Discussed:Telehealth ExtensionFederal approval of a one-year extension for telehealth prescriptions of controlled substances such as OxyContin and Xanax.Advocacy efforts by MGMA and other groups stress the importance of sustainable, long-term telehealth policies.Remaining pandemic-era telehealth waivers and the legislative push for two- to five-year extensions.The Role of Family Caregivers in HealthcareFamily caregivers contribute over $600 billion in unpaid care annually.Challenges include burnout, stress, and insufficient support.Advocacy for treating caregivers as integral members of the healthcare te

Welcome to the MGMA Business Solutions Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel sits down with Dr. Miechia Esco, Chief Medical Resources Advisor, and Amelia Vietri, Senior Vice President and Partner at LocumTenens.com. Together, they dive into innovative strategies for tackling healthcare staffing shortages, improving clinician retention, and enhancing patient care—especially in underserved rural areas. This episode addresses the critical challenges of clinician burnout, the evolving role of telehealth, and how advanced practice providers (APPs) can reshape the healthcare landscape.Major Takeaways:1. Key Challenges and Opportunities in Locum Tenens MedicineFlexibility and Autonomy: Dr. Esco highlighted how locum tenens medicine offers clinicians the opportunity to create customized schedules, helping to mitigate burnout and improve work-life balance.Tailored Solutions for Diverse Environments: The model supports various specialties and environments, including rural, u

In this episode of the MGMA Ask an Advisor Podcast, hosts Daniel Williams and Christy Good dive into the importance of network utilization KPIs and how they can be leveraged to enhance patient satisfaction and operational efficiency. They discuss the critical metrics to track, the benefits of monitoring network utilization, and strategies for implementing cost-effective solutions, even for smaller practices.Key Points:Understanding Network Utilization KPIs: Appointment wait times, referral patterns, resource allocation, and care coordination are key metrics that directly impact patient satisfaction.Identifying the Right Metrics: Practices should focus on KPIs that directly influence patient experience, such as appointment availability, referral completion rates, and post-discharge follow-ups.Benefits of Monitoring Network Utilization: Tracking appointment availability and wait times can improve access to care, while monitoring referral patterns and care transitions can enhance care coordination and reduce fra

In this week’s episode of the MGMA Week in Review podcast, Senior Editor Daniel Williams and Co-host Colleen Luckett bring you the latest updates and insights from the healthcare industry. Here's what you can expect:Highlights:National Nurse Practitioner Week:Celebrating the contributions of Nurse Practitioners (NPs), with inspiring stories of resilience and innovation, including NPs stepping up during emergencies in Wyoming, Alaska, and North Carolina.Growth of the Physician Assistant Workforce:A record number of newly certified PAs in 2023 reflects a growing and diversifying healthcare workforce, helping to address physician shortages.Return to Pre-COVID Staffing Levels:Clinical staffing levels are improving, yet rising patient demand continues to pressure healthcare teams. Advanced Practice Clinicians (APCs) are playing a significant role in bridging the gap.Combating Toxic Productivity:An article from the Harvard Business Review sheds light on the culture of overwork and its impact on well-being, urging l