Mgma Small Talk

In this episode of the MGMA Insights podcast, we’re joined by Mark Davis, CEO of Wasatch Pediatrics. Mark has joined the podcast before to discuss behavioral health integration in a medical practice, and he’s here today to talk about the lingering impact loneliness and isolation has had on both staff and patients during Covid-19, and he shares strategies that practices can implement to address this problem. Sources in this episode: https://www.mgma.com/resources/quality-patient-experience/insider-mark-davis-on-behavioral-health-integrati https://nihcm.org/publications/addressing-loneliness-social-isolation-during-the-pandemic https://acsjournals.onlinelibrary.wiley.com/doi/full/10.1002/cncy.22347 Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or expert

In this episode of the MGMA Insights podcast, we’re joined by Frank Brabec, MBA, CMPE and MGMA consultant. Frank has decades of experience in healthcare leadership and strategy and is with us today to talk about the benefits advanced practice providers offer a medical practice. Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams. Stay safe and thanks for listening.

Epidemiology has taken center stage this year in the healthcare arena due to the global pandemic caused by COVID-19. In this episode of the MGMA Insights podcast, we’re joined by David Gutierrez, a practice administrator with Alamo Osteopathic. David brings a unique perspective to medical practice operations due to his background in epidemiology, his experience in stem cell biology, and his research into the future of workspace and how the digital age impacts job performance and organizational culture. Thanks to Jackson Physician Search and to CareCredit for sponsoring this week’s show. Find out how JPS can help you reach the doctors you want to hire at jacksonphysiciansearch.com/clients. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. Also, you can earn CEU credits and gain insights at the upcoming free webinar, "Improving Patient Satisfaction and Boosting Collections Through Cost of Care Conversations at the Point of Car

COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured’s income. In this episode of the MGMA Insights podcast, Karen Zupko, president of Karen Zupko and Associates, explains how additional strain caused by this crisis, points to the need for healthcare providers to find ways to offer patients a better financial experience, especially as more patients face personal financial issues such as pay reductions, furloughs and job loss that may impact their health coverage and ability to pay for medical care. Thanks to Waystar and to CareCredit for sponsoring this week’s show. Learn more about how Waystar helps practices bring in more revenue with fewer resources. Visit www.Waystar.com to learn more. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. You can also access the white paper discussed i

Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients. You can take the bias test described in the show at https://implicit.harvard.edu Thanks to Payspan and to CareCredit for sponsoring this week’s show. Learn more about how Payspan can help deliver a better patient payment experience while optimizing practice financial management at https://payspan.com. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you ge

The American Medical Association (AMA) recently released guidance on “Reducing Unnecessary Burdens for Clinicians.” In today’s episode, Dr. Jay Anders, chief medical officer of Medicomp Systems (https://bit.ly/3f7k7IR), addresses EHR pain points such as usability and eliminating the “stupid stuff” to help decrease clinician stress as well as reduce physician burnout. Thanks to Allscripts and to Greenway Health for sponsoring this week’s show. Learn more about how Allscripts can help you change what’s possible for your practice as you adapt to these uncertain times at www.Allscripts.com And to learn more about Greenway Health’s EHR, practice management and revenue cycle management solutions, visit www.greenwayhealth.com or call 877-537-0063. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Will

Anders Gilberg, senior vice president, MGMA Government Affairs, joins the Executive Session to recap the 2020 election and the likely ramifications of the incoming Biden administration for the Affordable Care Act, COVID-19 response and financial assistance for medical practices working through the pandemic. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

Leaders in healthcare are facing a world that is anything but the status quo. In today’s episode, Katie Lawrence, MHA, CMPE, Director, Ambulatory Optimization & Integration, Prisma Health, examines how leaders can address change in their organizations to become more successful in engaging team members, physicians, and other stakeholders. As Katie says, leadership begins with self, and she talks about how leaders can identify their reactions to changes and how to authentically accept those reactions while understanding that others may not view the same change in the same way. Katie she says one great source she often turns to is Dr. Brené Brown, a research professor who has spent the past two decades studying courage, vulnerability, shame, and empathy. You can learn more about her teachings at https://brenebrown.com. Thanks to Sarepta Therapeutics and to Phreesia for sponsoring this week’s show. Read a new white paper from Sarepta Therapeutics at mgma.com/sarepta. And to find out how Phreesia’s contact

Leadership in times of crisis is very different than during normal day-to-day operations. Today, we’re joined by Aimee Greeter, Senior Vice President with the Coker Group, who talks about key strategies to managing complex and stressful situations, and how best to pick up the pieces in a way that guarantees future stability and success moving forward. Thanks to Sarepta Therapeutics and to R1RCM for sponsoring this week’s show. Read a new white paper from Sarepta Therapeutics at mgma.com/sarepta. Access a thought leadership discussion with R1 and three physician group leaders to hear key learnings on sustaining positive practice performance. To attend this free educational program, please visit R1RCM.com/MGMA. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMA

In this episode, MGMA Data Analyst II Ryan Lawler explains the criteria used in the Better Performer process, and Steve Sinclair, CFO of Graves-Gilbert Clinic, discusses how data analysis has taken his practice to a new level and offers steps other practices can take to become a Better Performer. Thanks to Sarepta Therapeutics and to R1RCM for sponsoring this week’s show. Read a new white paper from Sarepta Therapeutics at mgma.com/sarepta. Access a thought leadership discussion with R1 and three physician group leaders to hear key learnings on sustaining positive practice performance. To attend this free educational program, please visit R1RCM.com/MGMA. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee,

The accelerating growth of value-based financial and quality performance contracts has put the independent private practice of medicine at risk because of the massive administrative burden. In this conversation with Keith Fernandez, MD, Chief Clinical Officer, Privia Health and Maureen Clancy, MBA, FACHE, CPC, SVP Operations, Privia Health, they will explore how technology, information at the point of care, and robust physician engagement and governance can make managing these complex issues in small practices possible. Thanks to Dolbey and to R1 RCM for sponsoring this week’s show. Visit fusionnarrate.com/MGMA to see how Fusion Narrate can speech enable your EHR. Access a thought leadership discussion with R1 and three physician group leaders to hear key learnings on sustaining positive practice performance. To attend this free educational program, please visit R1RCM.com/MGMA. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or e

Medical practice leaders are no longer “swimming in a sea of question marks” in trying to manage the COVID-19 pandemic should infection numbers spike throughout flu season, according to Richard T. Schlosberg IV, MD, pediatrician at ABCD Children’s Pediatrics, San Antonio, Texas. Dr. Schlosberg, who also is a member of the MGMA-ACMPE Board of Directors, joined William R. “Bill” Hambsh, CPA, FACMPE, MGMA-ACMPE Board Chair and chief executive officer, North Florida Women’s Care, Tallahassee, Fla., for a discussion of the ways telemedicine has been a “lifeline” in the early months of the pandemic and its potential for effective, quality care delivery going into future waves of the pandemic and long-term use in a variety of specialties. Intro/outro: Jahzzar, "Joke" (CC BY-SA 3.0) Producer: Chris Harrop, MGMA senior editorial manager

As practices struggle to adapt to shifts in patient volume and changes in virtual visits, Sara Turley, chief of staff at Rush University Medical Center, has found success in this new normal by balancing the supply and demand of patient access. In this episode, Turley shares the strategic initiatives her practice has employed. You can learn more insights on patient access at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference, October 19-21. Register today at mgma.com/mpec20 Additional resources discussed in this episode: https://bit.ly/2SPuExM https://bit.ly/2IjMAi6 Thanks to ABILITY Network and to UPDOX for sponsoring this week’s show. To discover ways to enhance revenue through this pandemic and beyond, join ABILITY Network for a SPARK session on Monday, October 19 at 12:45 p.m. ET at the Medical Practice Excellence Conference. And with its combined services of electronic fax, secure texting, video chat and electronic forms, Updox helps healthcare providers get more done. Updo

In this episode, Carol Wanke, Vice President, Post-Acute Revenue Cycle and Managed Care Operations - Sharp HealthCare, talks about how her practice added elements of game-play to create a fun, competitive, high-energy environment that helped boost revenue cycle management. You can also hear Carol speak at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference October 19-21. Register today at mgma.com/mpec20 Thanks to R1RCM and to United Health Care for sponsoring this week’s show. To learn more about how to sustain positive practice performance, register for the upcoming event, “Positioning Your Physician Organization for Success in Times of Change”. The event is Thursday, October 8th at 1pm eastern. To register, please visit R1RCM.com/MGMA. And you can learn more about UHC and its efforts around interoperability by attending its interactive SPARK session on October 19th at the MGMA Medical Practice Excellence Conference or by visiting https://bit.ly/3lnTtgz ​If you like the show,

In one practice, a tiered huddle system connected front line staff to all levels of leadership. The huddles empowered employees at all levels not only to do their work but to do the right work. We’re joined today by Keith Payne, Sr. Director Surgical Specialties and Hospital Affiliations at UC San Diego Health, who helped guide this process and explains key steps his team took to find success. Thanks to R1RCM and the Medical Practice Excellence Conference for sponsoring this episode. To learn more about how R1's upcoming free webinar “Positioning Your Physician Organization for Success in Times of Change,” Thursday, October 8th at 1pm eastern, visit www.R1RCM.com/MGMA. And to learn new skills and gain insights on making your practice more inclusive and empowering all of your employees, register for the Medical Practice Excellence Conference, which will be held Oct. 19-21st. Register today at mgma.com/mpec20 ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics

What does the latest data show about organizations that prioritize a culture of inclusiveness and one that embraces diversity? Based on his book by the same name, Michael C. Bush (https://bit.ly/3mFoJJA) shares these details in this episode of MGMA Insights, plus he talks about diversity, race relations, and how the Best Workplaces outperform their peers. Thanks to Humana and the Medical Practice Excellence Conference for sponsoring this episode. To learn more about how Humana’s resources and tools are making healthcare easier to navigate go to http://valuebasedcare.humana.com. And to learn new skills and gain insights on making your practice more inclusive and empowering all of your employees, register for the Medical Practice Excellence Conference, which will be held Oct. 19-21st. Register today at mgma.com/mpec20 ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.co

Adrienne Lloyd, MHA, FACHE, MGMA Consultant and CEO/founder, Optimize Healthcare, joins the Executive Session podcast to discuss her focus on coaching healthcare executives and physician leaders to drive personal and practice transformation. Lloyd's upcoming program kicking off Oct. 5, Day Zero Blueprint, provides a step-by-step strategy to drive alignment and engagement across an organization. Visit mgma.com/events/day-zero for more information. If you are interested, you can also schedule a strategy call with Adrienne at bit.ly/dayzeroblueprint. Audio credit: "yesterday" by Jahzzar (CC BY-SA 4.0) Producer: Chris Harrop, MGMA senior editorial manager

Advanced analytics can help predict and manage appropriate care, but an equally important factor is a strong provider-patient relationship. Drawing on her work and leadership as the Chief of Digital Innovation for Seattle's Children's Hospital, Dr. Wendy Sue Swanson (https://bit.ly/2Ru6A2X) discusses how revolutionizing electronic communication can foster effective provider-patient relationships while maintaining the essential human element. To learn more from Dr. Swanson, you can hear her keynote address at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can register for the event at bit.ly/3ahdelB. Thanks to First Healthcare Compliance and NextGen Healthcare for sponsoring this episode. Visit https://bit.ly/33yPkz8 to learn more about the First Healthcare Compliance platform. And to learn more about how NextGen Healthcare is empowering the transformation of ambulatory practices, visit https://bit.ly/3kfVbA0. ​If you like the show, pleas

In this episode of the MGMA Insights Podcast, we feature physicians and pharmacist executives from leading EHRs in a thought leadership conversation on a pressing topic of shared importance: Price transparency in EHRs and prescription affordability. Panelists include: Andrew Mellin, MD, MBA, Chief Medical Information Officer at Surescripts Jeffrey Hyman, M.D., Chief Medical Officer, eMDs Jill Helm, Pharm.D, Vice-President, Solutions Management, Veradigm Health Jason Wilson, MBA, BSN, RN, Senior Director Clinical Advisory Consulting Services, Greenway Health Thanks to SureScripts for helping make this episode possible and for their part in designing the content for today’s panel discussion. As discussed in this episode, a one-minute conversation about medication costs can have an enormous impact on patients, and they will leave for the pharmacy confident they can afford and start their medication. Also, it allows you to avoid the hassle and interruptions from script rework. To have those crucial patie

In this episode of the insights podcast, we're joined by Colin Carr, founder and CEO of CARR(https://bit.ly/3gXwgQ1), a provider of commercial real estate services for healthcare tenants and buyers. Carr is here to discuss potential real estate opportunities for medical practices. He also explains how to reassess space design in a medical practice, leasing versus purchasing, and how to assess your real estate options. To learn more from Carr, you can hear him speak at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can register for the event at bit.ly/3ahdelB. Thanks to First Healthcare Compliance and CareCredit for sponsoring this episode. To learn more about the First Healthcare Compliance platform, go to https://1sthcc.com. And to learn more about how CareCredit is helping providers deliver a better patient financial experience, visit CareCredit.com/MGMAPodcast. ​If you like the show, please rate and review it wherever you get your pod