Mgma Small Talk

In this episode of the MGMA Insights podcast, we welcome Tony Stajduhar (https://www.linkedin.com/in/tony-stajduhar/), president of Jackson Physician Search (https://www.jacksonphysiciansearch.com/). Tony recently spoke at MGMA's Leaders Conference DX on the topic of physician succession planning. This episode is recorded live from the DX conference. Research paper on physician succession planning: https://www.jacksonphysiciansearch.com/jackson-physician-search-and-mgma-release-new-study-getting-ahead-of-physician-turnover/ Sponsors: Thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty

In this episode of the MGMA Week in Review podcast, we feature articles on healthcare supply chains, telehealth, and staff retention strategies. Sources in this episode: https://www.mgma.com/resources/operations-management/supply-chain-reactions-mgma-bestprice-on-the-right https://www.medicaleconomics.com/view/telehealth-can-boost-patient-acquisition-loyalty https://hbr.org/2021/11/6-strategies-to-boost-retention-through-the-great-resignation Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com.

In this episode of the MGMA Insights podcast, we’re joined by Jessica Ellis-Wilson (https://www.linkedin.com/in/jessicaelliswilson). Jessica is a CMPE, as well as a consultant, speaker, and coach who has found through research that "Many of our daily pain points like isolation, societal disparities and inequities, and systemic bias can be assuaged – if not eliminated – by embracing empathy, compassion, and kindness for ourselves and those around us." Resources for this episode: • Compassionomics (https://www.compassionomics.com/) by Stephen Trzeciak and Anthony Mazzarelli • The Empathy Effect (https://empathetics.com/the-empathy-effect/) by Helen Riess • Blind Spot: Hidden Biases of Good People (https://www.amazon.com/Blindspot-Hidden-Biases-Good-People/dp/0345528433/) by Mahzarin Banaji and Anthony Greenwald • Jessica Ellis-Wilson's website: (https://www.pmalconsulting.com/) Sponsors: Thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers bi

In this episode of the MGMA Week in Review podcast, we feature articles on practice productivity, Medicare changes, and outstanding medical bills. Sources in this episode: https://www.mgma.com/data/data-stories/for-medical-practices,-staying-productive-amid-cov https://mgma.com/resources/analysis-final-2022-medicare-physician-payment-and (MGMA member exclusive content) https://www.healthcaredive.com/news/patients-defer-healthcare-existing-medical-debt-transunion/609759 Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com.

In this episode of the MGMA Insights podcast, we’re joined by Shannon Lockrem (https://www.linkedin.com/in/shannon-lockrem-1a15158/). Shannon is director of practice operations at Stanford Medicine Partners. She is also the 2021 MGMA Harwick Innovation Award winner. The Harwick Award is designed to recognize and celebrate the success of an individual who has developed an innovative solution that positively impacts practices, providers and/or patients in their community. Resources: https://www.mgma.com/membership/get-involved/awards/2020-mgma-awards https://stanfordhealthcare.org/medical-clinics/stanford-medicine-partners-emeryville-primary-care.html Sponsors: Thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. MDVIP’s fee-based wellness program provides a better, more personalized primary care experience f

In this episode of the MGMA Week in Review podcast, we feature articles on bad medical debt, surprise billing, and medical staff recruitment and retention. Sources in this episode: https://www.mgma.com/data/data-stories/not-so-graceful-aging-half-of-practices-saw-days-i https://mgma.com/resources/government-programs/implementing-the-no-surprises-act-federal-regulati (MGMA member-exclusive content) https://www.medicaleconomics.com/view/how-to-hire---and-keep---the-right-employees-for-your-practice Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. And accelerate your path to medical practice leadership by joining us online Nov. 16-18 for our Digital Experience (DX)! MPE: Leaders Conference, which creates an environment where people can learn f

In this episode of the MGMA Insights podcast, we’re joined by Claude Royster (https://www.linkedin.com/in/claude-royster-7274b38/). Claude is vice president and general manager, health and wellness specialty markets at CareCredit (https://www.carecredit.com/providercenter/medical-specialties/). As Claude talks about, it’s important to understand that consumerism in healthcare is here to stay. The key to enhancing the patient experience is identifying friction points, such as the patient financial experience, and then creating systems or leveraging technology to minimize them. You can hear Claude speak in more detail about removing patient experience friction points by accessing the free MGMA on-demand webinar. Go to https://mgma.com/resources/resources/products/remove-patient-experience-friction-points-to-e-(1)#overview to access that webinar today. Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can

In this episode of the MGMA Week in Review podcast, we feature articles on vaccine mandates, staffing shortages, and managing chronic care. Sources in this episode: https://www.mgma.com/data/data-stories/medical-practices%E2%80%99-improvement-priorities-centered https://www.osha.gov/coronavirus/ets2/faqs https://www.cms.gov/newsroom/press-releases/biden-harris-administration-issues-emergency-regulation-requiring-covid-19-vaccination-health-care https://hbr.org/2021/10/forget-flexibility-your-employees-want-autonomy Additional resources: MGMA's Contact Congress page: mgma.com/advocacy/make-change…contact-congress#/60 To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com. Intro/o

In this episode of the MGMA Insights podcast, we’re joined by Michael Docktor, MD (https://www.linkedin.com/in/michaeldocktor). Docktor is co-founder and CEO at DockHealth and a pediatric gastroenterologist and the former clinical director of innovation at Boston Children's Hospital (https://www.childrenshospital.org/). As a working clinician, Doktor tapped into the administrative pain points he was experiencing and created Dock Health to enhance the provider experience and help clinical teams work better together on the administrative half of healthcare. You can learn more about the work Dock Health is doing and book a demo at www.dock.health/mgma. Additional resources: "Everything in healthcare is a task" (https://www.dock.health/post/everything-in-healthcare-is-a-task) "Everyone is a provider" (https://www.dock.health/post/we-are-all-providers) "Interconnectivity is the new interoperability" (https://www.dock.health/interconnectivity) Also, thanks to MDVIP and to CareCloud for sponsoring this week

In this episode of the MGMA Week in Review podcast, we feature articles on physician burnout, regulatory news impacting medical practices, and returning to in-person events, in this case, the Medical Practice Excellence Leaders Conference in San Diego. Sources in this episode: https://www.mgma.com/data/data-stories/even-as-covid-19-pandemic-eases,-a-physician-burno https://mgma.com/resources/government-programs/mgma-annual-regulatory-burden-report-2021 https://mgma.com/events/medical-practice-excellence-leaders-conference/registration Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com. Have a great weekend!

In this episode of the MGMA Insights podcast, we’re joined by Patrice Olson, director of product innovation, and John Vonhof, product marketing manager at Surescripts (https://surescripts.com/). They’re here today to discuss innovations and better efficiencies in the prescription workflow process. Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us a

In this episode of the MGMA Week in Review podcast, we feature articles on patient sentiment on telehealth, updates to the PHE, and keys to high-performing teams. Sources in this episode: https://www.mgma.com/data/data-stories/despite-uncertainty,-patient-demand-for-telehealth https://www.mgma.com/advocacy/advocacy-statements-letters/advocacy-statements/october-20,-2021-mgma-statement-on-introduction-of https://hbr.org/2021/10/5-things-high-performing-teams-do-differently Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com. Have a great weekend!

In this episode of the MGMA Insights podcast, we’re joined by Erica Dhawan (https://ericadhawan.com). Erica is an award-winning keynote speaker and author who has studied human innovation and collaboration for over fifteen years and has written two books on collaboration, communication, and teamwork. You can hear Erica speak on connectional intelligence at MGMA’s Medical Practice Excellence Leaders Conference Monday, October 25. Go to www.mgma.com/MPE21 to register today. Thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting www.carecloud.com/assessment. MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting www.mdvip.com/patientl

MGMA Consultant Dawn Plested, MBA, JD, FACHE, Esq., joins the MGMA Executive Session to detail ways that medical practices can avoid costly litigation by exploring mediation and arbitration, as well as what to look for in contracts that mandate various forms of conflict resolution. To learn more, visit www.mgma.com/consulting. For more Executive Session episodes, visit www.mgma.com/executivesession. Intro/outro audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of MGMA's Week in Review podcast we take a closer look at revenue, primary care burnout, Moderna vaccine boosters and health equity. Sources in this episode: https://www.healthcaredive.com/news/quiet-suffering-primary-care-struggles-covid-19-telehealth/607996/ https://mgma.com/analytics1021 https://www.fiercehealthcare.com/practices/physician-groups-warn-nearly-10-medicare-cuts-could-stall-shift-to-value-based-care-force https://mgma.com/data/data-stories/medicare-payment-rates-continue-to-fall-short-of-c https://www.fiercehealthcare.com/payer/providers-are-putting-more-focus-than-ever-health-equity-here-s-how-payers-can-support-them http://www.ihi.org/Topics/Health-Equity/Pages/Pulse-Report-Health-Equity.aspx Additional resources: MGMA's Contact Congress page: https://mgma.com/advocacy/make-change-happen/contact-congress#/60 To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” t

In this episode of the MGMA Insights podcast, we’re joined by Tom Vogel (https://www.linkedin.com/in/tom-vogel-2911682/), Clinics Business Lead at Deputy (https://www.deputy.com/industry/healthcare), an industry leader in all-in-one workforce management offering solutions that simplify employee scheduling, timesheets, tasking, and communication. You can hear Tom speak on automating your practice in a free educational webinar on Tuesday, October 19. Go to https://www.mgma.com/events/using-technology-to-automate-your-practice-and-cre to register today. For more information on the case studies Tom mentioned, go to www.deputy.com/clinics. Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show. CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. In the October 13 free webinar, Boost Satisfaction and Revenue with an Innovative Primary Care Model, learn how MDVIP-

In this episode of MGMA's Week in Review podcast we feature vaccine mandates, surprise billing, and healthcare staffing. Sources in this episode: https://www.mgma.com/data/data-stories/how-to-talk-to-employees-about-covid-19-vaccine-re https://mgma.com/data/data-stories/workarounds-for-worker-shortages-8-strategies-for https://www.cms.gov/newsroom/fact-sheets/requirements-related-surprise-billing-part-ii-interim-final-rule-comment-period Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com. Have a great weekend!

In this episode of the MGMA Insights podcast, we’re joined by Dr. Jared Pelo, Chief Clinical Product Officer at Nuance Healthcare (https://www.nuance.com/healthcare.html), where he helps lead the ambient clinical intelligence team. Dr. Pelo’s passion is the intersection of technology and healthcare. Additional resource for this episode: Physician burnout is at epidemic levels as doctors spend two hours on administrative tasks for every hour they spend with patients, plus one to two hours of after hours work at night. Discover how physicians use ambient clinical intelligence solutions innovated by Nuance and Microsoft to lessen their administrative burden and to spend more time focusing on patients. Learn more at https://www.mgma.com/resources/health-information-technology/meet-the-exam-room-of-the-future-and-reduce-burnou Thanks to MDVIP and to MGMA Leaders Conference for sponsoring this week’s show. Go to www.mdvip.com to learn more about how their primary care model can improve your group’s patient and p

In this episode of the MGMA Insights podcast, we’re joined by Kimberly A. Bass (https://www.cooperhealth.org/about-us/cooper-executive-leadership/kimberly-bass), vice president, ambulatory operations, Cooper University Health Care and Linda Valenti, RN, BSN, MSN/MBA, associate vice president, ambulatory operations, Cooper University Health Care (https://www.cooperhealth.org). They’re here today to talk about how to achieve better organizational outcomes through highly engaged teams. Kim and Linda are also featured speakers at MGMA's Medical Practice Excellence Leaders Conference Sunday, October 24. Go to www.mgma.com/mpe21 to learn more and to register today. Thanks to 100Plus for sponsoring this week’s show. On October 5 enjoy their free upcoming webinar. “A.I. and Remote Patient Monitoring Together: Improving Patient Outcomes and Increasing Practice Revenue” will teach you how to get paid for what you already do and how to add a significant revenue stream while improving your patient outcomes. The webina

In this episode of the MGMA Insights podcast, we’re joined by Shola Richards (https://www.linkedin.com/in/sholarichards), founder and CEO at Go Together Global (https://sholarichards.com/insights/). Shola is here today to talk about how healthcare leaders can create successful strategies to strengthen team cohesion and togetherness. Shola will be the opening general session speaker at MGMA's Medical Practice Excellence Leaders Conference Sunday, October 24. Go to www.mgma.com/mpe21 to learn more and to register today. Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/dax to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. MGMA Insights is presented by Decklan McGee