Hospitality Property School

The last two of years, hotel employee retention has been a nightmare.In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction.In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them?Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work. Why do so many people want to work there? • Is it because of high wages? • Opportunity for career advancement? • A great business philosophy? The reason expressed by most employees is the experience. It is a pleasure to work there because it is like a second home, and they feel like they have an opportunity to grow. They don’t feel like employees, but instead a part of a movement.In a recent study, 83% of Human Resource leaders said that they believe the employee experience