The Copywriter Club Podcast

Melissa Harstine is our guest for the 309th episode of The Copywriter Club Podcast. Melissa is a Customer Research Strategist who helps her clients pull out the best insights for her clients, so they can increase their reach and results. In this episode, Melissa gives us a breakdown of how we can all increase our customer research skills and why they matter in the first place. Check it out below: Melissa’s beginnings as a journalist at a small nonprofit for the elderly and how she was able to connect with her target audience. Writing for a demographic much different than your own – how’s it happen? Why she decided to hone in on a niche and how it worked out for her. How to connect with potential clients in your local business networking groups. Her advice on asking better questions during the research phase. Why you need to lead with empathy and how to respond to people’s demeanor and tone. The specific questions she asks clients to pull the best details and information for a project. How sh