Hospitality Property School

Do you have a photographic memory? Do your employees? If not, you need an operations manual. I’m going to tell you what should be in it.I'm not going to tell you exactly what your operations manual should include because it's up to you. The material could vary a little bit from property to property but the frame or structure I'm going to share with you is universal. You don't have to write all this down because first, it's a long list and second, you can find it at KeystoneHospitalityDevelopment.com/KHDC198. If you are a member of the Hospitality Property School Group, you can access a link to a pdf with the list in the resource section. I do suggest keeping a pen and paper handy in case you think of information you would like included.Statistically, nine out of every 10 businesses fail within the first five years, this is why you should not look at your hospitality property as an independent business. If you look at McDonald's, Starbucks, big chain hospitality properties, more of them succeed because they