Hospitality Property School

How to Improve Your Employee Experience | Ep. #212

Informações:

Sinopsis

Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer their employees a wonderful experience. How can you do this? I’ll tell you how.In the last episode “Cost of Turnover is Expensive – How to Keep Great Employees” I talked about hiring great employees. Now that you have the right employees, how do you keep them?Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work.Why do so many people want to work there? •Is it because of high wages? •Opportunity for career advancement? •A great business philosophy? The reason expressed by most employees is the experience. It is a pleasure to work there because it like a second home and they feel like they have an opportunity to grow. They don’t feel like employees but instead a part of a movement.In a recent study, 83% of Human Resource leaders said that they believe the employee ex