Hospitality Property School
Guest Expectations – Preparing for Post Covid-19 | Ep. #223
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:12:18
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Sinopsis
During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct business in order to survive. Here is what you need to know.Ask to subscribeWhy People will BookBased on a report by SevenRooms, a reservation system company, as things are today, Americans planning to book a hospitality property stay would most likely do so for one of the following four reasons. (If your property is located outside the USA, the reasons could vary.)•A vacation or out-of-town trip - 36 percent•Celebration of a life event - 25 percent•Business trip - 21 percent•Staycation - 21 percentIn addition, 20 percent of respondents said they’d book a property stay if they were to receive a deal or promotion to enjoy in-house dining or entertainment.Health & Safety ConcernsGuest expectations have changed this year and travellers are prioritizing health and safety considerations. 34% said that they are more motivated to book at hospita