Hospitality Property School

Great leadership is important to build team engagement, but it plays an even bigger role during a crisis. Here are some ways to manage your employees during a crisis.This may sound like a no-brainer, but when you are navigating uncertain times, it can feel challenging.The hospitality industry is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. Research has identified that the more effective the team is, the greater its ultimate performance. Although good team functioning is often assumed, it can be difficult to take a step back and reflect on how a team is actually performing as an entity.Taking time out to understand the undercurrents of how your employees, your team, are functioning, how team members are responding to each other and to focus on outcomes & your goals are all important steps for identifying problems and thinking about how to address them. Continue reading or watching and