Hospitality Property School

Did you know studies show your property can increase its revenue with good customer satisfaction?I’m going to share 16 customer service techniques for your bed and breakfast.Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard.This is crucial because a great guest experience can make the difference between a one-time booking and a guest for life.Here are 16 customer service techniques1. Know your guests and their requirementsIt's nice to know your guests a little bit better, so you can tailor-fit their experience based on their interests. You can ask them about their favourite pastime and prepare activities related to it.Keep in mind, that satisfying your guests’ wants is one thing, and catering to their needs is another. Your guests may not always tell you what they need so it is important to be observant and sensitive.2. Make your first impression countFirst impressions last. Give your guests the impression that they w