Hospitality Property School

Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest.This is where hospitality property evaluators or mystery shoppers can help.So, what do hospitality property evaluators look for?What is a hospitality property evaluator or mystery shopper?A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers etc. to measure the quality of customer service, their products and service delivery in their physical presence.Hospitality property mystery shopper assignments are done at many of the finest chain and independent properties in the world. Properties can be large with hundreds of rooms or smaller boutique establishments.They usually consist of a one or two-night stay and the evaluation will normally include:evaluating the reservation processvalet parking (if applicable)check-in and check-out processesdining (meals at the property are usually included and involve visiting on-site restaurants and ba