Resources For Integrated Care

These podcasts, excerpted from a March 2019 webinar, feature strategies for successfully soliciting feedback from members and communicating feedback to staff across all operational levels within the plan, including senior plan leadership. Plan representatives share strategies for communicating changes in processes, policies, and procedures with members engaged in plan governance and will provide specific examples of changes that occurred as a result of feedback from members. Finally, individual members share their first-hand experiences with engagement in plan governance and will offer their insights on how their role in plan governance has led to improvements in care for individuals dually eligible for Medicare and Medicaid, as well as other people with complex health and social needs.