Lean Blog Audio

http://leanblog.org/audio258 “ER wait times down, but only slightly” or ER wait times are virtually the same? This article was sent by a friend and blog reader from Winnipeg the other day: “ER wait times down, but only slightly” Oh good, the waiting times are down. But what does “only slightly” mean? Have ER wait times gone down in a meaningful way? Or are they just comparing two data points? Is this “down” a signal or is it just noise in the system? These are the types of questions that can be answered by methods in my new book Measures of Success: React Less, Lead Better, Improve More --- Support this podcast: https://anchor.fm/lean-blog-audio/support