Fintech Impact

Summary:In this 110th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host welcomes Ohad Samet, Co-founder and CEO of True Accord, to talk about leading with empathy even in debt collection, how True Accord’s debt collection model has impacted both creditors and debtors, and more.Episode Highlights:00:37: – True Accord is a machine learning-based digital debt collection platform used by creditors and financial institutions.01:57: – Others often see people in debt either as villains or as victims.05:00: – The majority of people have debt collection horror stories, but the people working as debt collectors aren’t bad people, but the way the industry is structured, they are incentivized to do things that create a bad experience.05:55: – True Accord’s machine learning helps track user behavior to determine the best way to reach each customer and when to have human interaction versus digital intervention.10:35: – At first, Ohad would get laughed out of of