Leg Job Seeker's Podcast

Is the customer always right? Email us what you think at projects@letseatgrandma.com We’d also love to hear your customer horror stories and how you dealt with them.Today, we’re going to talk about dealing with angry customers! We’re going to have stories, tips, strategies in dealing with them.Dealing with Angry Customers: The Three Things I’ve learned.1.) Start developing a sense of emotional intelligence.Emotional intelligence: Notice that gut wrenching feeling in your stomach, take a breath, and just keep going.Understand why this person is acting the way that they do. 9/10 people are acting from an instinct of FEAR. Not hate for you. These people don’t hate you...they are just afraid that their situation isn’t going to work out.2.) Reframe the conversation into a problem-solving session. Remember: it is so important to stay objective in these situations. You need to remove that emotional feeling as much as possible and get past that barrier no matter what. The easiest way to do this is to think of it like