Mastermind.fm

Welcome to Episode 16 of Mastermind.fm! This week our masterminds Jean and James delve into the topic of hiring and support. Look for this week’s conversation to revolve mostly around support, and then turn to hiring next week. You’ll find a brief overview below as always, but be sure to tune in for the full scoop! You won’t want to miss it! How Can We Offer Great Support for a WordPress Plugin or Business? James kicks things off by laying out his philosophy on support: instead of looking at support as the inevitable thing we have to do because we have a product, look at it as an opportunity to engage with your customers. The goal of support shouldn’t be to close a ticket or end one conversation so you can move on to another one, but to build trust and relationships. Jean addresses logistics. As a beginning business, how much of your small team’s time do you devote to support and development? You have to manage setting priorities and scaling as your company grows. What’s the factors to consider in managing