Crack The Customer Code

Jeannie and Adam break down some common CX clichés and unoriginal thoughts that stifle truly customer-centric thinking and doing. Are CX clichés hampering your progress? For those situations when you couldn’t have said it better yourself, we have clichés. And while they sometimes represent "a fundamental truth” as Adam says, but sometimes these clichés are used as an excuse not to think deeply say what really matters. Sadly, in the customer experience space, we hear a lot of them. “It can become a form of generalization that doesn’t apply, that actually can mislead you…” -Adam Toporek Many of these unoriginal thoughts have invaded the customer experience space, and it’s preventing some of us from facing critical truths in how to interpret and approach customer experiences. It’s not just about words! In fact, core customer experience practices and popular examples of the companies that implement them have been grossly misrepresented or used to death. While these examples roll nicely off the tongue, they