Mgma Small Talk

On this episode of the MGMA Insights Podcast, host Daniel Williams, senior editor at MGMA, welcomes Idalis McPhail, practice administrator at Fairfax Pediatric Associates and one of MGMA’s 2025 Future Five Award winners. With a background that spans from bedside nursing to executive administration, McPhail shares her journey of bridging clinical and administrative leadership, fostering unity across departments, and implementing evidence-based safety and workflow improvements. Listeners will gain practical insights into building communication, strengthening patient experience, and leading change in long-standing healthcare organizations. Key Takeaways[02:34] – Recognition and Mentorship Idalis describes the surprise and excitement of receiving her MGMA Future Five Award and how MGMA resources and mentorship accelerated her professional growth as a new practice administrator.[05:11] – Career Evolution: CNA to Administrator Her transition from clinical roles to leadership positions taught her the importance of e