Mgma Small Talk

In this episode of the MGMA Business Solutions Podcast, Daniel Williams sits down with Dr. Rihan Javid to explore how medical practices can balance artificial intelligence with human expertise. Dr. Javid shares insights from his work with EDGE and Rinova AI, where he helps practices leverage remote talent and AI-powered agents to reduce costs, improve billing accuracy, and enhance patient care.The conversation covers how AI can automate repetitive administrative tasks, the limits of technology in patient interactions, and the importance of maintaining empathy and trust in healthcare. Listeners will also hear real-world examples of AI’s role in revenue cycle management and the long-term potential of AI agents.Key Takeaways:(03:27) - Introduction to Dr. Javid’s background: From law to psychiatry to healthcare operations, and how this experience informs his approach to AI in medical practices(06:38) - The billing challenge: Why healthcare billing is so complex and costly, and how practices struggle to retain top