Thrive Loud With Lou Diamond

What if the biggest secret of luxury brands had nothing to do with money, but everything to do with experiences?In this eye-opening episode of Thrive LouD, host Lou Diamond sits down with the dynamic leadership strategist, keynote speaker, and author Neen James, who returns to reveal the hidden keys to creating “exceptional experiences” that turn ordinary moments into lasting connections—no limitless budgets required.Get ready for shocking insights as Neen shares the surprising results from her original research: there’s not just one, but FOUR distinct luxury mindsets—and true luxury is about experiences, not things. As she unpacks lessons learned from partnering with high-end brands, luxury hotels, and even hospital systems, Neen takes us inside her framework of “systems of elevation” and “systemized thoughtfulness,” and explains why the tiniest, most personal gestures can transform a relationship, a team, or a business forever.Lou and Neen swap stories about the simple acts and small touches—from handwritte