T-bone Speaks Dentistry

Our patients trust us to make sure they walk out smiling and happy with the experience we provide, and I’m not just talking about the actual dental procedures. Having the good word of mouth is of paramount importance in any kind of business, so it’s always a good idea to make sure every person who walks inside our practice gets a lasting impression that would make them want to use our services again.   What are some of the best ways to enhance the patient experience? How much should you invest to make your practice more appealing?   Today, I discuss some of the strategies we employ in my practice when it comes to giving patients quality services beyond dental procedures. I share the importance of having proper training for your front office and explain why adding a few unique touches to your practice doesn’t have to bankrupt you. I also describe some of the possible scenarios that could happen if you treat patients like their guests.    "Customer service equals patient experience." - TBone