T-bone Speaks Dentistry

Jillian Swafford is a Dental Speaker, Coach, and owner of Oaks Dental Designs, a fixed dental lab in Pikeville, Tennessee. Established in 2018, Oaks Dental Designs provides various dental lab work, including function restoration, MCX5, Pressed Emax, Implants, Precision Milled Nightguards, and Gold Titanium Implant Restorations, to name a few. As a coach, Jillian helps dental offices have better communication with their suppliers.  Today, Jillian joins us to share the cultural impact a leader should have in their dental practice. She shares the main cultural drivers behind excellent practices and why any member can be that driver. She discusses why she chose to focus on dentistry as a career and what made her want to open her own business. She explains how she got into the business of coaching and some of the hardest lessons she has learned. She describes the effects of office drama in a practice and how a leader should extinguish them. Jillian also shares her experience in handling a team member who was