T-bone Speaks Dentistry

Do you ever wonder why some dental practices struggle with case acceptance—even when the clinical work is top-notch? Often, the real issue starts long before the patient ever sits in the chair. The truth is, your front office team may be unintentionally sabotaging big cases without even knowing it. From missed opportunities on the phone to using the wrong words with potential patients, these small mistakes can cost you thousands in lost revenue. In this episode, we break down why your patient’s buying process begins the moment they call your practice—and how training your front office team could be the single most important investment you make this year. You’ll learn how to turn phone calls into powerful first impressions, frame conversations around benefits instead of fear, and set the stage for case acceptance before the consultation even begins. @02:21 – Are You Training the Wrong Team Members First? @03:59 – Why the Front Office Call Is Your True First Impression @09:44 – Why Dentistry Has Changed and