Supply Chain Now Radio

Creating an exceptional customer experience means knowing what customers want – and the best way to achieve that is to listen when they speak. The secret to success is to meet the customers where they are and provide them with what they need.Jennifer McKeehan is the Senior Vice President, End-to-End Delivery at Walmart – and a returning Supply Chain Now guest. Her past experience includes roles at Peloton and The Home Depot, where she learned that no matter what the problem is, the answers are always in the stores. She and her team are responsible for “anything that moves” at Walmart, from the point of origin to customer homes.In this interview with Scott Luton and Greg White, Jennifer talks about:• Why Walmart’s customer experience is being enhanced by investments in final mile delivery• How Walmart is rolling out drone delivery – a service that recently surpassed 7,000 deliveries from 36 sites in 7 states• The role that pandemic-era challenges played in making Walmart’s supplier partnerships stronger and mo