Mgma Small Talk

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming session at the MGMA Leaders Conference in Orlando.Main Points: 00:50 – Introduction and Guest Welcome 01:38 – Dr. Kodama's Background and Career Journey 05:13 – Understanding Disruptive Physician Behavior 06:36 – Defining Disruptive Behavior 08:20 – Identifying Disruptive Dynamics in Practice 11:53 – Approaching the Difficult Conversation 17:44 – Follow-Up and Mitigating Risk 20:23 – Conclusion and Upcoming Conference DetailsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode