Culture Builders

What happens when rules don’t fit real life?In this clip, I share a real-world leadership dilemma from a coach trying to balance fairness with empathy — a struggle every leader will face at some point.When a player misses practice for a haircut and for a serious family issue, how do you respond in a way that’s consistent, compassionate, and fair?Leadership lives in the grey — and this episode explores how to lead with clarity, flexibility, and integrity when things get messy.