Mgma Small Talk

What does successful RCM outsourcing look like in 2025? In this episode, Daniel Williams speaks with Chuck Rackley and Marvin Luz of Greenway Health about the evolution of revenue cycle outsourcing — from transactional support to fully integrated partnerships that deliver performance, accountability, and improved patient financial experiences.Chuck and Marvin share best practices for evaluating outsourcing partners, measuring ROI and compliance, and aligning technology to reduce denials and boost efficiency. They also provide guidance for practices hesitant to outsource and explain how to maintain transparency, visibility, and control throughout the process.Key Discussion Points[01:30] Marvin and Chuck share their career backgrounds in healthcare RCM[03:00] How RCM outsourcing has shifted toward strategic, tech-enabled partnerships[05:45] Why confusing and delayed patient statements impact satisfaction and collections[07:00] What to evaluate when selecting an outsourcing partner: expertise, transparency, tech