Mgma Small Talk

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes back Claude Royster, VP and GM of Health and Wellness at CareCredit and Synchrony. Claude shares insights on how rising healthcare costs are impacting patient decision-making and practice operations. He highlights why evaluating in-house financing solutions and exploring third-party partnerships can be critical for improving access to care and easing administrative burdens.Claude also discusses:Why one in two patients delay care due to costWhat providers are saying about financial barriers in care deliveryThe benefits of integrating third-party financing into EHR and billing platformsHow CareCredit’s solutions can help improve patient access, reduce provider risk, and streamline operationsKey Discussion Points:[02:30] Claude’s role at Synchrony and CareCredit[04:30] How economic trends and inflation are shaping patient behavior[06:15] Survey data on care delays due to cost[08:00] In-house financing: Opportunities and challen