Mgma Small Talk

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.Key Topics & Timestamps:00:00 – Introduction and Guest Welcome02:15 – Current Trends in Healthcare PracticesOverview of staffing trends and the impact on healthcare service delivery03:33 – Maintaining Service StandardsHow organizations can uphold service excellence despite workforce challenges06:05 – Strategies for Staff EngagementApproaches to motivate and retain staff in a demanding healthcare environment09:57 – Optimizing Processes and EnvironmentHow automation and process improvements can enhance service quality13:32 – Building a Culture of Service ExcellenceThe role of visible leadership in setting and maintaining service expectation