Mgma Small Talk

Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA, host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce claim denials.Key Takeaways:Assessing Claim Volume and Staffing Needs – Analyze historical data to determine the appropriate size and structure for your CBO.Leveraging Technology – Integrated billing and coding software can streamline claims processing and reduce errors.Training and Pre-Submission Scrubbing – Regular training and a strong pre-submission review process help prevent costly claim denials.Conducting Regular Audits – Internal and external audits ensure coding accuracy and compliance with payer requirements.Improving Patient Communication – Clear financial policies and upfront conversations reduce misunderstan