Mgma Small Talk

In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations.Key Takeaways:1. Assessing Current Volume and ComplexityEvaluate historical data on claim volume and billing procedures to determine appropriate staffing levels.2. Leveraging TechnologyIntegrate billing and coding software with the practice's EHR system to streamline claims processing and reduce errors.3. Training and Monitoring StaffProvide ongoing training to billing and coding personnel to stay up-to-date on regulatory changes and ensure quality control.4. Pre-Submission Claim ScrubbingImplement a robust pre-submission claims review process to catch and correct errors before submission.5. Regular AuditsPerform both