Banking Transformed with Jim Marous

In this episode of Banking Transformed, recorded at MeridianLink LIVE in Nashville, I interview Janel Hartin, Senior Loan Administrator at Bangor Savings Bank. We discuss the bank's digital transformation journey, focusing on streamlining the lending process and enhancing customer experience. Hartin shares insights into Bangor Savings Bank's evolution from a paper-based lending system to a fully digital process, highlighting the bank's advancements in achieving rapid loan processing times and improving customer service. Hartin emphasizes the importance of balancing digital innovation with maintaining strong community connections, covering topics such as risk management, employee training, and strategies for engaging younger customers. This episode of Banking Transformed Solutions is sponsored by MeridianLink MeridianLink® (NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-