Mgma Small Talk

Welcome to the MGMA Insights podcast. In today's episode, we have the pleasure of speaking with Shep Hyken, a renowned customer service and experience expert. Shep is the Chief Amazement Officer at Shepard Presentations and has been inducted into the National Speakers Association's Hall of Fame for his lifetime achievements in professional speaking. With over 30 years of experience, Shep has worked with some of the world's best brands to build a culture centered around the customer. Today, we'll explore key findings from his latest ACA Study on customer service and discuss how healthcare providers can enhance their patient experience.Summary and ResourcesIn this episode, Shep shares valuable insights on the current state of customer service and experience, emphasizing the importance of delivering exceptional service in today's competitive landscape. Key topics discussed include:Customer Experience Trends: Highlighting how customer expectations have never been higher, Shep discusses the need for businesses to