This Is Hcd - Human Centered Design Podcast

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode. linkedin.com/in/genevievegaudet Nava Labs: Learn more about Nava Labs Navigator Decision Support Tool: Nava Labs' partnership with Benefits Data Trust to learn about how AI might be able to support professional navigators in their work to connect people to public benefits and services Designing the unseen: How Nava designers use service design to enable government institutio