Voice Of Achievers

Chai (Tea) in India isn’t a beverage. It’s an emotion.We’re blending emotions, management lessons, business principles, cultures, and class through the Indian Tea Legacy in this episode.Established in 1926 and marching towards completing a 100 years of serving tea, our experienced and senior guest Lakhwindersinghji (a 2nd generation entrepreneur) is building a business with trust as he sits right beneath the Gurudwara in Calcutta’s famous tea shop Balwant Singh. Mornings, Evenings and even late nights, chai lovers irrespective of their caste, class or culture throng his shop for chai and some conversation.Hear tea facts, skills and blending secrets along with simplistic ways of running a successful business.Skip to your favourite part:3.30- Blending culture, tradition, class with chai5.00- On faith & Trust in Business6.10- Employee Management7.30- The power of Service and goodwill9.30- Faith and Customer Service10.50- Dealing with Customers and their Complaints13.00- Quality Matters, Service Industry &