Weekly Web Tools

Making your company stand out does not mean you need to write your customer's name in the sky. Sometimes it's just doing the little things that nobody else is doing. Mentioned in this episode: LoomSchool of PodcastingThe Low Bar of Customer ServiceFor my first job out of college, I was a copier repairman. And then later, I got into customer service, I would actually go out, set up the copy machine, and teach them how to run it. And I was amazed at how low the bar was for amazing customer service, I would ask somebody, Hey, would you like me to kind of check back with you in six weeks? And they'd be like, "Yeah, that'd be great." I would ask, "What's a good time?" We would end up agreeing on Wednesday morning at 10 AM on a Wednesday six weeks from now. When I would call back when I said I would the customer would LOSE THEIR MIND. Really, that's where the bar is? I want to talk about a video tool I found. But the first thing I want to talk about is, when you are looking a