Banking Transformed with Jim Marous

I’m delighted to have Dr. Robin Kiera, financial services marketing expert and author of the new book, Attention Hacking: The Power of Social Media Selling in Insurance and Finance, on the Banking Transformed podcast. Robin discusses how social media isn't just for consumer goods but can be a powerful tool for financial products as well. Robin also shares insights from his book on how to make financial products go viral, the importance of becoming an influencer in your market, and why traditional marketing channels are fading away in favor of dynamic, strategic content on platforms like LinkedIn, TikTok, and Facebook. Finally, Robin suggests that as technology and consumer behaviors evolve, so too must the strategies employed by finance professionals to remain relevant and successful.

I'm excited to have Kim Snyder, CEO and Founder of KlariVis, on the Banking Transformed podcast. Kim brings over a decade of financial leadership experience to KlariVis, with a goal to create a leading-edge, easy to use, transformational data analytics solution that enables community financial institutions to compete with the large mega-banks. We discuss how KlariVis compiles data across disparate bank systems into unified dashboards, giving financial institutions actionable insights to drive smarter decision making, greater efficiency, and accelerated growth. Through the democratization of insights, informed decisions can delivered faster than in the past. This episode of Banking Transformed Solutions is sponsored by KlariVis KlariVis® is the only cloud-based, core-agnostic enterprise dashboard and analytics solution built for bankers, by bankers. The KlariVis platform compiles and aggregates high-value, actionable data across disparate systems into an intuitive, interactive dashboard that provides financi

I’m thrilled to have Rochelle Gorey, founder and CEO of fintech startup Springfour, and Anuj Vohra, Head of North American Collections at BMO Financial Group on the Banking Transformed podcast. We’ll be exploring BMO’s partnership with Springfour to move beyond transactions and debt collection by linking customers with financial resources. This innovative collaboration aims to show empathy, build loyalty, and strengthen financial health, making banking truly work better for consumers through mission-aligned innovations. This discussion will make it clear that combining capabilities for economies of technology and empathy can construct a brighter future for customers and institutions alike.

Today, we're thrilled to have Michael Abbott, Senior Managing Director – Global Banking Lead at Accenture on the Banking Transformed podcast. On this episode, we explore the top banking trends for 2024, diving into a world where AI, cloud computing, and new regulatory landscapes are redefining the banking industry. We discuss the need for banks to adapt to changing customer expectations and the growing importance of sustainable banking practices. We also highlight the need for speed, emphasizing the practical applications of these trends. The conversation provides a roadmap for banks and credit unions to navigate the evolving banking ecosystem and embrace these transformative trends.

I’m thrilled to have global futurist Mike Walsh back on the Banking Transformed podcast. Mike's expertise in AI-powered organizations and his vision for the Fifth Industrial Revolution offers invaluable insights for businesses navigating the rapidly evolving landscape of technology. In this episode, we explore how generative AI is reshaping the future of work, the delicate balance between humans and machines, and the transformative potential of AI as the foundation of modern businesses. The future is being rewritten by AI, but still led by the creativity of visionary and adaptive talent. The lessons shared today apply across all sectors - obsolete skills matter less than learning new ones.

I'm thrilled to welcome back Gabe Krajicek, CEO of financial solutions provider Kasasa on the Banking Transformed podcast. Gabe joins us to discuss the challenges community institutions must address today and how strategic products and marketing support can drive long-term relationship-based growth. Gabe provides compelling case studies demonstrating Kasasa's impact on community banking. He stresses the importance of distinguishing between real growth and transient gains, offering strategic advice for institutions navigating today's financial landscape. Gabe's vision for a robust, community-focused banking future leaves us with a deeper understanding of the pivotal role Kasasa plays in the industry. This episode of Banking Transformed Solutions is sponsored by Kasasa Kasasa is a financial technology provider committed to driving real growth for community banks and credit unions to help them recapture market share. Since 2003, their branded retail products, and expert consulting services have helped their cl

To stay competitive, banks and credit unions must evaluate the viability of platform strategies that can provide superior customer experiences, tap into network effects, and leverage data and AI for strategic differentiation. Our guest on the Banking Transformed podcast wrote the playbook for winning in the platform economy. Senior Prophet Partner, Ted Moser, explores pragmatic steps banks can take to compete in the platform economy, offering examples of creative platform models used by industry giants like Amazon, Uber, and Airbnb. Ted’s insights provide a treasure trove of actionable strategies, setting the stage for banks to thrive in the face of massive industry change.

I'm excited to have Grant Karsas, VP of Digital Experience at Travis Credit Union, on the Banking Transformed podcast. Grant oversees the member-facing digital channels at Travis CU, one of the largest credit unions in California with nearly $5 billion in assets and more than 245,000 members. Grant shares insights into how Travis CU leverages modern technologies to deepen member relationships through personalized experiences, earning the credit union industry awards for excellence. We also discuss how a community-based credit union can compete successfully in a crowded market filled with major banks and new fintech entrants.

How prepared is your organization to move forward without fear in the face of ransomware, cyberthreats, ongoing digital transformation, and hybrid cloud adoption? More importantly, if your organization is disrupted, how fast can you recover and move ahead confidently? To navigate these complex waters, we're joined on the Banking Transformed podcast by Rick Vanover is Senior Director of Product Strategy at Veeam. Veeam is at the forefront of providing cutting-edge solutions for data protection and management in the cloud era. Rick shares insights on how Veeam's innovative approaches are safeguarding financial institutions against these threats and ensuring operational continuity in the face of ongoing digital transformation and cloud adoption. This episode of Banking Transformed Solutions is sponsored by Veeam Software In today's financial service landscape, security, compliance, and agility are paramount. Veeam’s Kasten K10 solution emerges as a top choice for banking and insurance companies looking to prot

We're honored to host Rebeca Romero Rainey, President and CEO of the Independent Community Bankers of America (ICBA) on the Banking Transformed podcast. ICBA serves as the leading voice promoting the interests of over 5,000 community banks which constitute the vast majority of all banks in the country. In this episode, we'll uncover the current dynamics of the community bank ecosystem, confront the challenges these institutions face, and explore the opportunities that lie ahead. We also discuss the key regulatory issues of 2024 and celebrate the milestones under Rebeca's leadership at ICBA. Her perspectives on the future of community banking, digital transformation, and the role of local banks in fostering economic growth provide valuable insights for financial executives across all asset categories.

I’m so pleased to welcome Megan (Caywood) Cooper, newly appointed Chief Product Officer at ClearBank, to the Banking Transformed podcast. Boasting experience across startups, big banks, and platforms, Megan provides a unique insider lens, having helped disrupt finance firms of all sizes from the inside out. We’ll hear about her professional journey and the difference between fostering innovation at industry stalwarts versus scrappier upstarts. Megan will also share her wisdom around the ongoing challenges women leaders face in finance along with how she achieves work/life balance while raising a family. Finally, Megan shares what excites her about the industry’s trajectory and why she sees abundant opportunities still ahead as finance continues transforming.

I'm excited to welcome Pål Krogdahl, Director of Technology Strategy and Advisory Services at Samlink, to the Banking Transformed podcast. Pål recently co-authored an insightful report titled "Banking Outlook: Navigating the Transformative Trends in Banking," providing an in-depth look at the key forces reshaping the industry. From economic conditions to emerging technologies, competitive dynamics to customer behaviors, this report explores the most pivotal trends on the horizon for 2024. With over 20 years of experience advising banks on digital transformation and technology strategy, Pål shares his expert perspectives on the defining challenges and opportunities ahead for financial institutions, and how technology factors into strategies for remaining relevant amid digital disruption.

The launch of Ally’s self-built AI platform Ally.ai in collaboration with Microsoft represents a measured yet trailblazing foray into next-gen technologies for banking. Rather than reacting to hype, Ally has taken a principled approach focused on productivity, security, scalability and an improved customer experience. Ally’s emphasis on co-piloting change also signals the value of strategic partnerships between banks and tech players in steering AI’s responsible adoption, providing a blueprint for financial institutions of all sizes eyeing productive AI integration. Joining me on the Banking Transformed podcast to discuss this exciting collaboration is Priya Gore, General Manager, Data & AI for US Financial Services at Microsoft and Sathish Muthukrishnan, Chief Information, Data and Digital Officer at Ally. This episode of Banking Transformed is sponsored by Microsoft: Microsoft and its partner ecosystem help banks reduce cost and risk, modernize core systems, and delight customers and employees to achieve

Allison Cerra, Chief Marketing Officer at Alkami Technologies joins me on the Banking Transformed podcast. Allison has seen marketing evolve tremendously over her career and is an expert on harnessing insights to fuel marketing campaigns and optimize return on investment. But, it's not just about big data; it's about the right data — transforming information into actionable strategies that drive customer engagement, loyalty and trust. Allison and I explore how banks can leverage analytics to create insight-driven campaigns, the importance of personalization in marketing, and how technology is shaping the future of customer interactions in banking.

As we stand on the brink of 2024, it is important to unravel the seismic shifts poised to redefine the industry over the next year and beyond. Digital disruption, shifting consumer behaviors, emerging technologies and evolving regulations are combining to reshape the industry at dizzying speed. I’m joined on the Banking Transformed podcast by Brett King, a trailblazer whose foresight has continually heralded the next wave of financial innovation. Together, we dissect the advancements and upheavals that will reshape the banking world in 2024 and peer into the future, envisioning what banking might look like as we approach the dawn of 2030. More than ever, bankers must understand these trends and harness the opportunities ahead of us in order to thrive in the years ahead.

Today on the Banking Transformed podcast, we dive into a discussion about the coming decade with none other than Rohit Bhargava, a trend curator and author of the compelling book, "The Future Normal." Rohit's insights challenge conventional wisdom and give us a thought-provoking glimpse into how society can evolve in the realms of living, thinking, and thriving at a time when change is happening faster than ever before. With his book providing a roadmap of the significant changes ahead, we explore the implications for individuals, businesses, and indeed, the future of banking. This enlightening conversation will expand your perceptions of what's possible and how you and your organization can be future-ready.

Generative AI is pushing financial institutions to rethink how they work in exciting ways. Early adopters are already seeing the benefits. But, before financial institutions can reap the rewards, there are considerations and lessons to build on. Prime among them is a warning: the most dangerous thing about AI is assuming that it only delivers productivity. In this episode of Banking Transformed, we are joined by Anu Sachdeva, global solutions & service line leader for banking and capital markets at Genpact, a global professional services firm focused on delivering outcomes that transform businesses. Anu and I talk about the opportunities and change that generative AI can bring to financial institutions, the four key considerations for financial institutions and other enterprises to follow, the steps toward integrating gen AI most effectively, and the use cases that offer unexpected possibilities. This episode of Banking Transformed Solutions is sponsored by GenPact With 25 years of experience leading digita

In this episode of Banking Transformed, we delve into the world of generative AI with Ron Shevlin, Chief Research Officer at Cornerstone Advisors. As data continues to be the foundation of AI applications, we explore the potential of generative AI in financial services, as well as the practical realities and limitations financial institutions need to consider. Moreover, we touch on the competitive and regulatory landscape and how financial leaders can navigate it when adopting generative AI solutions. In the crystal ball segment of our discussion, Ron shares his vision for the future of generative AI in the financial sector and provides valuable insights into what financial leaders must be doing today to prepare for the AI-powered tomorrow.

Joining us on the Banking Transformed podcast is Rob Rubin, general manager of financial services at Insider Intelligence. In this interview, we unravel the latest developments in retail banking, including the intense competition for deposits amidst economic uncertainty, changes in digital marketing strategies, recent payment and lending innovations, the increasing role of trust, and the potential impact of generative AI. Rob provides perspectives on how banks can respond to these trends and best position themselves for the future at a time of immense challenges ... but also unique opportunities for those organizations willing to embrace change.

Today, we welcome James White, general manager of banking at Total Expert, to the Banking Transformed podcast. In today's digital world, understanding customers and delivering personalized experiences have become critical capabilities for banks to drive growth. However, many institutions still struggle to gain a complete view of each customer and orchestrate relevant engagements across channels. Our discussion with James White explores how banks and credit unions can leverage customer intelligence, personalize journeys, and leverage human + digital touchpoints to transform relationships and performance. This episode of Banking Transformed Solutions is sponsored by Total Expert Total Expert is the leading fintech software company that delivers a purpose-built customer engagement platform for modern financial institutions. Total Expert unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. Total Expert turns customer insights into actions to in