Banking Transformed with Jim Marous

As traditional credit scoring methods face increasing scrutiny and limitations, alternative credit data has emerged as a powerful tool for lenders looking to expand access to credit and drive profitability. In this special mini-series on the future of lending, sponsored by LoanPro, the Banking Transformed podcast is excited to welcome two industry leaders: Warren Hogarth, Co-Founder & CEO of Empower, and Colton Pond, Chief Marketing Officer at LoanPro. Our guests explore examples of alternative credit data points, the evolution of underwriting processes, and the regulatory considerations surrounding the use of non-traditional data. Warren also discusses Empower's recent acquisition of Petal Card and the future of credit, while Colton offers insights into the shifting focus from debit to credit products in the fintech space. This episode of Banking Transformed Solutions is sponsored by LoanPro LoanPro is the leading modern lending and credit platform enabling lenders to innovate quicker, driving growth whil

In an industry where products and services often seem indistinguishable, financial institutions must differentiate themselves and create meaningful connections with their audiences. From leveraging cutting-edge marketing strategies to crafting unique brand narratives, banks and credit unions must create engagement by providing value each day. On today’s episode of Banking Transformed, we'll explore the challenges and opportunities facing financial marketers today with Eric Fulwiler, a great friend who is the co-founder and CEO of the marketing consultancy, Rival. Whether you're a seasoned financial services professional or a marketing enthusiast curious about this dynamic field, this episode promises to deliver valuable insights and actionable strategies.

In this episode of Banking Transformed we have Jeff Horowitz, EVP of Transcard, who discusses the importance of modernizing payment solutions for small businesses. Jeff delves into the common challenges small businesses encounter with payment processing, such as high fees, security concerns, and integration issues and how financial institutions now have digital solutions they can offer through third-party providers. Jeff also shares his vision for the future of global digital payments, highlighting trends like digital wallets, biometric authentication, cross-border payments, AI, and IoT. This episode of Banking Transformed is sponsored by Microsoft: Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. More at Microsoft.com/financialservices This episode of Banking Transformed is sponsored by Transcard Transcard makes frictionless payments

As the lending landscape continues to rapidly evolve, financial institutions must embrace innovation and collaboration to remain competitive. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Charley Ma Co-Founder & Managing Partner at Exponent Founders Capital and Colton Pond, Chief Marketing Officer at LoanPro. They discuss the importance of innovation in lending, emphasizing the difference between noise and emerging opportunities. Jonas and Colton also share their perspective on the potential impact of artificial intelligence in lending and highlight examples of companies that are successfully leveraging AI to revolutionize financial services. This episode of Banking Transformed Solutions is sponsored by LoanPro LoanPro is the leading modern lending and credit platform enabling lenders to innovate quicker, driving growth while optimizing efficiency. Over 600 lenders use LoanPro to enhance their borrower, agent, and back-office experiences. LoanPro’s mission of

As the banking industry evolves, modern technology may make all the headlines, but leaders must embrace change, challenge conventional thinking, and proactively seek new growth and innovation opportunities. In today's episode of Banking Transformed, we are honored to have Faisal Hoque, best-selling author and winner of the Deloitte Technology Fast 50™ designation. He discusses how influential leaders understand the importance of continuous learning and development for themselves and their employees to stay ahead of the curve and build the skills necessary to thrive in an ever-changing environment.

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with David Park, Vice President and Director of Loan Operations at Franklin Mint Federal Credit Union. David shares insights into using innovative credit and data management approaches to enhance member relationships and financial wellness. David also discusses how a unique personal line of credit product can support financial security while stemming potential attrition and the importance of understanding the member lifecycle. Finally, the discussion underscores the importance of organizational culture in driving credit innovation.

The evolution of digital banking has transformed from assisting with basic transactions to providing integrated platforms that provide seamless DIY experiences across devices. This evolution has been driven by advancements in technology, changing consumer expectations, and the entry of fintech and big tech competitors. Today, banks are increasingly focused on user experience, personalization, and real-time functionality, while also enhancing security measures to build digital trust. In this episode of Banking Transformed, we are joined by Siva Narendra, the CEO of Tyfone. Siva discusses how consumers are driving the advancement of digital banking using experiences outside banking to drive expectations and innovation. This episode of Banking Transformed Solutions is sponsored by Tyfone Tyfone is the creator of nFinia®, a dramastically better retail/commercial digital banking platform for community financial institutions, as well as several platform-agnostic, revenue-generating digital business solutions. Ou

As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalization and unique product offerings. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Jonas Ng, Chief Operating Officer of Laurel Road and Colton Pond, Chief Marketing Officer at LoanPro. They share insights on how Laurel Road has grown serving medical professionals and other key segments and how LoanPro supports innovative lending solutions after loans are booked. They also discuss the power of personalization in driving customer acquisition, cross-sales and loyalty. Finally, Jonas and Colton share their thoughts on the three key areas for differentiation in credit and lending: interest rates and terms, product offerings, and the servicing experience. They emphasize the critical role of modernized infrastructure to enable the creation of unique and personalized products. This episode of Banking Transformed Solutions is

In this episode of Banking Transformed, we sit down with John Hope Bryant, the visionary behind Operation HOPE, Inc. John shares his journey from founding the organization in the aftermath of the 1992 Rodney King riots to becoming a leading advocate for financial literacy and economic empowerment. We delve into his latest book, Financial Literacy for All, and explore the critical role of financial education in building a new American middle class. John discusses the challenges and successes of promoting financial dignity, his influence on federal financial policies, and the future of financial literacy in a digital age. This conversation is a deep dive into the transformative power of financial knowledge and the ongoing fight for economic equality.

Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking. However, unlike retailers who focus on maximizing immediate transactions, financial institutions face unique challenges in leveraging personalization to build long-term, profitable relationships. We are excited to have Olly Downs, Chief Technology and AI Officer at Curinos on the Banking Transformed podcast, join us on the Banking Transformed podcast. Olly will discuss the importance of personalizing experiences and engagement in banking, and what marketing executives must do now to prepare for a future of hyper-personalization. Olly also discusses the impact of AI and machine learning on customer engagement and the challenges banks face in implementing personalization strategies at scale. This episode of Banking Transformed Solutions is sponsored by Curinos Amplero Personalization Optimizer is the only personalization solution built exclusively for Financia

As banks and credit unions continue to navigate the rapidly evolving landscape of digital transformation, developing a skilled and adaptable workforce has become more critical than ever. We are thrilled to have Pierre Naude, CEO of nCino, joining us on the Banking Transformed podcast to discuss the opportunities and challenges of hiring and upskilling key employees for a digital future. Pierre shares nCino's approach to talent acquisition, training, and development, highlighting the importance of continuous learning and adaptability. He also discusses the challenges banks face in attracting and retaining top talent in a competitive market and offers strategies for overcoming these obstacles. This episode of Banking Transformed Solutions is sponsored by nCino nCino is the worldwide leader in cloud banking. Through its single software-as-a-service platform, nCino helps financial institutions serving corporate and commercial, small business, consumer, and mortgage customers modernize and more effectively onboa

In an era where digital agility is the name of the game, many legacy banks struggle to keep pace with nimble fintech competitors. However, some traditional institutions are rising to the challenge, and BMO, a 200-year-old bank with $1 trillion in assets, is a prime example. Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group has been a driving force behind BMO's digital transformation, leading the charge to build a digital-first mindset across the organization. On this episode of Banking Transformed, recorded live at the Financial Brand Forum, we dive into BMO's journey, exploring how Brianna and her team broke down silos, empowered agile teams, and digitized processes from end-to-end. We also discuss the key lessons learned along the way, and what it takes to foster a truly customer-centric, digital-first culture in banking. Finally, we discuss the impact communication has to build both positive customer and employee experiences. This episode of Banking Transformed is sponso

In this special episode of Banking Transformed, recorded at MeridianLink LIVE, we sat down with Lynn Yznaga, SVP from Broadway Bank in San Antonio, Texas. The conversation covers the importance of digital growth and meeting customers where they are, to the delicate balance of risk sensitivity and streamlined processes. She also discusses the challenges and successes of implementing a new loan operating system and the potential impact of AI on the future of mortgage lending. Finally, she offers listeners valuable insights into how community banks can navigate the complexities of digital transformation in the lending space in the future. This episode of Banking Transformed Solutions is sponsored by MeridianLink MeridianLink® (NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-based platforms help customers build deeper relationships with consumers through data-driven, person

In this episode of the Banking Transformed podcast, recorded live at the Financial Brand Forum, we're thrilled to have Dennis Devine, the CEO and President of Alliant Credit Union. On this show, we discuss how a digital-only financial institution, with a purpose-driven approach, can revolutionize the banking industry and generate unprecedented growth and revenues. Dennis discusses the strategies behind Alliant's purpose-driven approach, from fostering a culture of innovation to delivering superior rates and service through operational efficiency. He also shares his thoughts on the challenges and opportunities facing credit unions in the digital age, and offers advice for all financial institutions looking to adopt a more purpose-driven approach. This episode of Banking Transformed is sponsored by Microsoft: Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the pla

By enabling secure data sharing between financial institutions, fintechs, and third-party providers, open banking can foster innovation, enhance competition, and ultimately deliver better financial products and services to customers. With open banking, consumers will be able to access personalized services, compare offerings from different providers, and make more informed financial decisions. In this episode of Banking Transformed, Deep Varma, CTO at Alkami, explores the technological challenges, regulatory developments, and strategies for success in this new era of financial services. Deep also discusses how organizations of all sizes should be positioned to embrace the open banking revolution, leading to a more customer-centric, efficient, and embedded financial services landscape. This Episode of Banking Transformed is Sponsored by Alkami Alkami’s Digital Sales & Service Maturity Model Assessment was developed to help banks and credit unions self-assess their digital maturity - and then take action on

In an era where mobile and online banking are ubiquitous, it may surprise you to learn that physical bank branches are not only surviving but remain essential for many consumers. TD Bank's 2023 Consumer Distribution Survey reveals that 72% rank having nearby branches as a top factor in choosing their bank. A striking 84% visited a branch in the past year, with branches being people's first point of contact for banking questions. So, what role will branches play as consumer expectations evolve in an increasingly digital world? How are branches adapting and integrating technology? We explore these questions and more with Steve Turley, SVP, Head of Retail Growth and Transformation at TD Bank on the Banking Transformed podcast, recorded live at the Financial Brand Forum. We also discuss TD Bank's retail delivery strategy and why that human touch remains critical. This episode of Banking Transformed is sponsored by Microsoft: Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an

We're excited to welcome April Clobes, CEO and President of MSU Federal Credit Union back to the Banking Transformed podcast, recorded live at the Financial Brand Forum, to discuss the power of innovation through dynamic co-creation. As credit unions face increasing competition from nimble fintechs and larger traditional players, finding new ways to innovate and stay ahead of the curve is more important than ever. April and her team at MSUFCU have developed a unique approach to this challenge, leveraging in-house tech talent and a Credit Union Service Organization (CUSO) to create "composable solutions" that drive member value and growth. We explore the strategies behind this approach and learn how other financial institutions can foster grassroots innovation and accelerate the creation of new solutions, even with limited resources. This episode of Banking Transformed is sponsored by Microsoft: Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an i

Today, we are joined on the Banking Transformed podcast by Abbas Merchant, ex- CMO and EVP at Regions Bank. It's clear that the role of the marketer is evolving, and those who can effectively harness the power of Gen AI while maintaining a focus on creativity, strategy, and consumer trust will be well-positioned for success. As a senior financial services leader with extensive experience in blending the art and science of marketing, Abbas brings a unique perspective on how Generative AI is poised to revolutionize the marketing landscape. In this episode, we explore the potential of Gen AI, its implications for marketers, and how it's set to transform the way we approach marketing strategies and operations.

In an era of unprecedented change and disruption, innovation has become a critical driver of success for banks and financial institutions. But how can a large, established bank with thousands of branches and employees foster a culture of innovation and stay ahead of the curve? On the Banking Transformed podcast, recorded live at the Financial Brand Forum, I’m with Don Relyea, Chief Innovation Officer at U.S. Bank, where he explores the strategies and approaches that are reshaping one of America's largest and most respected financial institutions. From the cutting-edge technologies being explored in U.S. Bank's innovation lab to the challenges of shifting a legacy culture towards agile innovation, we take a deep dive into the art and science of driving change in a complex and rapidly evolving industry. This episode of Banking Transformed is sponsored by Microsoft: Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is t

In today's rapidly evolving financial landscape, marketing has become a crucial driver of success for banks and credit unions. As consumer expectations shift and digital disruption accelerates, the role of the Chief Marketing Officer has never been more critical – or more complex. Recorded live at the Financial Brand Forum, I am joined on the Banking Transformed podcast by Melissa Stevens, CMO of Fifth Third Bank. We explore the art and science of modern marketing in the banking industry. Melissa also shares her insights on how Fifth Third is reimagining customer engagement, leveraging data analytics to drive personalization, and aligning marketing strategies with broader organizational objectives. Finally, she discusses the challenges of stemming 'silent attrition' in the face of increasing competition from fintechs and digital neobanks.