Supply Chain Now Radio

By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:the necessity and challenges of managing change orders effectivelyhow to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experiencethe importance of aligning people, process, and technology to execute operations, and much more.Additional Links & Resources:Learn more about Supply Chain Now: h

In 2022, U.S. Bank processed $46 billion in freight payments for some of the world’s largest corporations and government agencies. Those payments and the data that accompanies them are analyzed quarterly by Bobby Holland, U.S. Bank Vice President and Director of Freight Data Solutions, and his team. The FPI report includes quarter-over-quarter, year-over-year, and full-year data and analysis.In this livestream, Bobby shared key takeaways from the Q3 2023 report, including revealing that shipping volumes, rates, and spend are all continuing to decline. He was joined by Tom Comstock, CFO for Kirsch Transportation, and discussed the results of the Q3 2023 report with hosts Scott Luton and Greg White. Listen and learn:Which regions were most impacted by diesel prices and soft consumer spendingWhich regions saw smaller drops and which regions had significant changeWhat trends are likely to continue in the coming months and what will affect the potential for market stabilizationAdditional Links & Resources:Lear

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this episode of the Buzz, Scott Luton and guest host Allison Giddens welcomed special guest, Vice President of Sourcing Execution for Georgia-Pacific, Carrie Shapiro, to get her take on the top news stories and some trends she's noticing in global supply chain. Listen in as Scott, Allison, and Carrie discuss:Transformers shortages and the impact on energy market and supply chainsHoliday shipping predictions for 2023Three top global supply chain trends that Carrie has her eye on Key takeaways from September's Women in Manufacturing event And much more!Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain No

Join hosts Scott Luton and Greg White as they welcome Mike Griswold, VP Analyst at Gartner, back for his popular monthly series, Supply Chain Today & Tomorrow. In this episode, they discuss and analyze three crucial supply chain stories, covering the UAW strike and its impact on the automotive industry, Amazon's fulfillment strategy changes, and sustainability efforts in the seafood supply chain by grocery chains. Listen through to the end as these three experts wrap up with a reflection on a recent Eureka moment from their conversations with business leaders. Tune in for in-depth insights and analysis on these supply chain topics.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkThis

In this episode of Supply Chain Now, host Scott W. Luton welcomes Dale McClung, Vice President of Supply Chain Services at CLX Logistics, to the show. Listen in as Scott and Dale discuss the future of data-driven supply chains and CLX's focus on providing the best in supply chain services for their global audience. Scott and Dale's conversation highlights:the importance of understanding and working with probability in forecasting and planning for changethe unique challenges and opportunities in the chemical industry, emphasizing the importance of data-driven decision-makingCLX's LaneLogix program, which combines rate and service benchmarking with procurement to help clients save money and improve efficiencySupply chain disruption predictions for 2024Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/sub

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this episode of the Buzz, Scott and Greg welcomed special guest, CSCO of HMTX Industries, Brain Greene, to get his take on the top news stories and some trends he's got his eye on in global supply chain. Listen in as Scott, Greg, and Brian discuss:Amazon's push to eliminate packaging altogetherTyson Foods' move to partner with insect protein startupthree top supply chain trends that Brian has his eye on in the manufacturing industryAnd much more!Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http

The concept of synchronized planning goes beyond the traditional value chain of a company. It involves orchestrating processes across the entire network, including customers, suppliers, logistics providers, and internal departments, and it is vital to align operational and financial plans to achieve the desired goals.In today's episode hosts Scott Luton and Greg White welcome SAP Director of Solution Management, Ulrich Mast, and Orkla IT Solution Architect, Procurement and Planning, Christian Hjerp to discuss and provide valuable insights into the complexities of managing IT systems in the consumer goods industry and the importance of synchronized planning for business success.Listen in and learn:How consumer goods companies face challenges in managing their IT systems, and how they can streamline these systems and improve efficiencyHow collaboration and continuous improvement are crucial for achieving better results in the consumer goods industryHow synchronized planning involves orchestrating processes acro

For a long time, corporate performance has been managed by looking at worker time and presence. Rules and policies are usually focused on employee behavior, resulting in an inefficient, broken system. While working at Best Buy, Jody Thompson started to reimagine how a workplace could be managed, emphasizing results over time and presence. Now she is focused on workplace transformation full-time, as the Founder and CEO of CultureRX. In this Logistics with Purpose crossover episode, Jody joins hosts Enrique Alvarez and Kristi Porter to share her story and talk about how changing a company’s culture can revolutionize what they are capable of achieving.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q2 U.S. Bank Freight Payment Index: https://bit.

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this episode of the Buzz, Scott and Greg welcomed special guest, Ochsner Health Chief Supply Chain and Support Services Officer, Regine Villain. Listen in as Scott, Greg, and Regine discuss:the collapse of Convoythe painful, ugly, and anxious housing marketthe "ridiculous" price of butterthree top supply chain trends that Regine is picking up on in the healthcare industryAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3Vu

With over 50% of shipping costs and a staggering 94% of online shoppers placing paramount importance on this phase, it's clear that the last mile carries immense weight.In this electrifying episode of Supply Chain Now, sponsored by FRAYT, we embark on an exploration of the dynamic world of last-mile delivery, an absolute game-changer in the realm of e-commerce. Hosts Scott Luton and Greg White welcome special guests Michael Campese with Estes Forwarding Worldwide, John Conte with FinditParts, and industry thought leader Bart De Muynck, as they unveil the strategies to not only meet but exceed ever-evolving customer expectations, underscoring that last-mile fulfillment isn't solely about punctuality – it's about projecting your brand's identity. They also dive deep into the innovative technologies reshaping this final stretch of the journey, transforming it into a hotbed of groundbreaking solutions. Join us for an unmissable voyage into mastering the last mile and seizing the lead in the fast-evolving delivery

Supply chain management is like juggling a hundred balls at once. From considering where your raw materials are coming from to how that new smartphone is ending up in your pocket, it's enough to make even the most experienced supply chain professional's head spin.But today, hosts Scott Luton and Greg White welcome expert guests from Boston Consulting Group (BCG), Laura Juliano, Dustin Burke, and Paul Goydan, to help us make sense of this chaos. Listen in to this episode to learn all about the promise of AI, and how it's not just a buzzword, it's a game changer for global supply chain. But we're not just talking about algorithms and robots here. We're also discussing sustainability, cost, new technologies, leadership, and so much more. Join us as we take an optimistic look at the future of supply chains, and discover exactly what is needed to ensure great supply chain success.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media K

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this episode of the Buzz, created in collaboration with a live Supply Chain Now audience, featured hosts Scott Luton and Greg White dig into top stories in business and share about:The latest on the automotive strikeNew opportunities for warehouse gig workRetail design priorities as we move into peak seasonHow major candy manufacturers are prepping for their big day- HalloweenAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q2 U.S. Bank Freight Payment Index: https://bit.ly

As we head into the holiday season and peak season for retailers, issues like shipping loss, increased risk, and even porch piracy are on the minds of merchants and consumers alike. Considering new shipping innovations, keeping shipping challenges front of mind, and utilizing tools for continuous improvement and customer-centricity will allow retailers to stay competitive and innovative in today's world.In today's episode of Supply Chain Now, hosts Scott Luton and Greg White welcome Archita Prasad, Vice President of Strategy & Innovation at UPS Capital to the show, to discuss the importance of adopting a lean, agile mindset and taking advantage of advanced technologies and data-driven solutions to improve the shipping experience for both businesses and consumers.Join us today and learn about:A new UPS product called "Delivery Defense," an advanced analytical tool that uses machine learning and historical shipping data to provide predictive insights to businessesHow to make better shipping decisions and r

Mike Griswold, VP Analyst with Gartner, is back with our popular "Supply Chain Today and Tomorrow" series. Mike joins Scott and Greg monthly to share new developments across the world of global supply chain, and weighs in with his take.In this episode, we are bringing back one of Mike's favorite themes, Hollywood week! Listen in as Mike shares a few of his favorite movie quotes that can be associated with key trends in what we're seeing in global supply chain, and a lot more.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- Five Steps to Getting Proactive with Digitization and Supply Chain Data: https://bit.ly/3LejfTQWEBINAR- How Do Supply Chains Stay Lean in a Disrupted World?

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12n ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this special Digital Transformers edition of the Buzz, host Kevin L. Jackson joins regular host Scott Luton to discuss a variety of news and developments across global business- with an extra helping of all things technology AND cybersecurity as we recognize the month of October as Cybersecurity Awareness month!Listen in and learn more about:How new orders, shrinking backlogs, and increases in factory employment translate to near recovery for the US Manufacturing sectorLego, the world's largest toy manufacturer, and its $1.4 billion pledge to reduce carbon emissions across its supply chain by 2025The re-evaluation of the phrase "supply chain"In honor of Cybersecurity Awareness Month, how all the digital transformation around the globe can op

AI is in the news every single day and in conversations at every water cooler. And as it continues to evolve, it offers unprecedented opportunities for supply chain innovation, creating a more agile and resilient industry poised for the future. From enhanced efficiency, accuracy, and adaptability to the optimization of demand planning, inventory management, and logistics, AI continues to be front of mind for supply chain leaders around the globe.Enter Noodle.ai, a trailblazing organization at the forefront of AI innovation in the global supply chain industry. In today's episode, hosts Scott Luton and Greg White welcome Diego Klabjan, Professor at Northwestern University, Director, Master of Science in Machine Learning and Data Science, and Director, Center for Deep Learning along with Steve Pratt, the Founder & CEO of Noodle.ai, for an enlightening episode about the captivating realm of artificial intelligence (AI) and its profound impact on supply chain operations.Listen in and learn more about:the compl

The last few years of disruption have illuminated the dire need for enhanced visibility, rendering real-time or near-real-time visibility not as a luxury but as an indispensable necessity. Whether it is to proactively navigate today’s constant disruptions or have greater flexibility in meeting customer shifting demand, in today's fast-paced business environment, supply chain visibility is crucial for success.In this recent Supply Chain Now livestream, hosts Scott Luton and Constantine Limberakis welcomed Heidi Benko, Vice President, Product Marketing & Strategy with Infor-Nexus, to the show to discuss the importance of understanding the bigger context of supply chain operations and the need for practical solutions.Listen in and learn more about the significance of contextualization in supply chain management, the role of people driving process, the concept of predictive intelligence, and the need for a holistic approach to supply chain management.Additional Links & Resources:Learn more about Supply Ch

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12n ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!In this episode of the Buzz, created in collaboration with a live Supply Chain Now audience, featured hosts Scott Luton and Greg White dig into top stories in business and share about:The ongoing labor strike in the automotive sector, and how it is affecting the workers and the automotive industry as a wholeWidespread labor issues in the healthcare industry as Kaiser Permanente struggles to reach a deal with labor unions The inevitability of a recession on the horizon, with recent low economic growth and weak consumer spendingA decrease in robot orders in Q2 2023 after record-breaking purchases in 2021 and 2022Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media K

The Coca-Cola Company is a globally recognized beverage giant with a complex and extensive supply chain network. Its enduring success and its commitment to customer engagement serve as a backdrop for this episode's discussions on technology's transformative role in supply chain management. Rob Haddock, a supply chain expert with over four decades of experience at The Coca-Cola Company, joins hosts Greg and Scott in this episode, along with special guest Will Shu, CEO and co-founder of Vector, to discuss technology's impact on supply chain management. Haddock's extensive background at The Coca-Cola Company provides valuable context for the episode. Listen in as Rob shares his insights on his tenure at the Coca-Cola Company, highlighting the significance of customer-centric approaches, and offers practical technology solutions in supply chain management.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdL

There are few opportunities in the world to combine creativity with analytics like those presented by the beauty industry. Because of this, Supergoop! CEO Amanda Baldwin had the courage to pivot from successful roles in banking and private equity to become an entrepreneur – even surprising herself. In this Logistics with Purpose crossover episode, she joins Enrique Alvarez and Maureen Woolshlager to tell her story and talk about how she and her team give back.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR-  The Ultimate Guide to Holistic Risk Management: https://bit.ly/3PsNVCnWEBINAR- Five Steps to Getting Proactive with Digitization and Supply Chain Data: https://bit.ly/3