The Digital Edge

As the legal marketplace becomes more globalized, many lawyers are venturing out and starting their own law firms. However, many attorneys also establish law firms without creating a company-wide strategic business plan to help guide future growth and company development. How do attorneys create a strategic business plan for their firm and what are the best ways to implement that plan? In this episode of The Digital Edge, hosts Sharon Nelson and Jim Calloway talk with The Remsen Group President John Remsen, Jr. about the benefits of creating a firm-wide business plan. John expresses how important it is for law firm leadership to recognize that they are running a business and states that it is difficult to run a successful business without a plan of where you are going. He shares that his research results show that only 40% of midsize firms report that they have a written strategic plan and less than 5% give themselves a positive score on implementing that plan well. Gordon also reveals that 90% of firms with

The large volume of data that many law firms handle makes utilizing cloud computing services a very enticing prospect. What ethical standards should lawyers expect these companies to abide by? What should lawyers look for in a cloud computing provider? In this episode of The Digital Edge, hosts Sharon Nelson and Jim Calloway speak with Clio founder and CEO Jack Newton and Rocket Matter founder and CEO Larry Port about cloud computing and the new cloud security standards for legal professionals released by the Legal Cloud Computing Association. Larry explains what the LCCA is and how it formed out of a need to educate lawyers about what is happening in the cloud. Jack provides some insight into the creation of the security standards, such as terms of service privacy policies and encryption, and states that with these standards as a baseline lawyers will be able to more easily assess if a cloud computing provider is adhering to certain ethical standards. Larry also lists a few factors lawyers should consider, l

Over the past 100 years technology has made enormous leaps toward improving the ease of everyday living for the average citizen. This progress has also been reflected in the legal profession as tech becomes more integrated into the working lives of lawyers. However, in what ways has technology improved the profession and how can technological advancements aid us in the future? In this special centennial episode of The Digital Edge, hosts Sharon Nelson and Jim Calloway sit down with ABA President-Elect Linda Klein to reflect on how technology has improved the practice of law throughout their careers. The hosts open by taking some time to reflect on the last 100 episodes of the podcast and Linda shares her memory of having the Digital Edge be the very first podcast she ever listened to. She then muses over being introduced to technology early in her career and how tech started to influence and improve the way she practiced law. Within these reflections, Linda provides some insight into why she thinks it is impo

Recently, the legal publishing company Fastcase received a takedown notice from the parent company of another publishing company, Casemaker, claiming they had exclusive rights to distribute, for commercial use, the Georgia Administrative Rules and Regulations. Fastcase CEO Ed Walters was surprised by this demand, because public law is not copyrightable. As a response, Ed decided to initiate litigation with Casemaker for the rights to the regulations and also to set a countrywide precedent. But why did Casemaker think they had exclusive rights to these Georgia laws in the first place? In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Ed Walters about the case, why he thinks keeping public law in the public domain is so important, and the history of law citations, annotations, and publication. Topics include: The verbiage in Casemaker’s takedown notice to Fastcase Contracts with the Secretary of State of Georgia and other states The importance of having a federal court declare that

In 2009, the American Bar Association created the Commission on Ethics 20/20 to examine in depth how changes in technology affect the ABA Model Rules of Professional Conduct. The commission made many recommendations and, most notably, the ABA modified Rule 1.1 regarding lawyer competence. In the new version, Rule 1.1 Comment 8 reads “To maintain the requisite knowledge and skill, a lawyer should keep abreast of changes in the law and its practice, including the benefits and risks associated with relevant technology...” But what does it really mean to be competent in technology as a lawyer? In this episode of The Digital Edge, Jim Calloway interviews lawyer and legal technology blogger/podcaster Bob Ambrogi about the lawyer’s duty of technology competence, how it applies to discovery and confidentiality, and how technology can really benefit lawyers too. Topics include: Tech duty: regulatory burden versus the reality of practicing law today State bars that have adopted the ABA rule change Implications of the

30 years ago, the legal community began to see the value in the intersection between technology and the law. Lawyers are now using new software and tech devices more than ever in their practices and the courtroom, making the ABA TECHSHOW’s 30th anniversary valuable to anyone working in the legal field. So what’s going on this year? In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Steve Best, chair of ABA TECHSHOW’s Planning Board, about the popular technology topics that will be covered at the conference in March, why lawyers and other law firm staff should care about tech trends, and how Steve personally became so intricately involved. Topics include: Steve’s career transition from a practicing lawyer to a legal technology consultant Why lawyers should care about security, mobility, and the cloud Regulation violations and security breaches Learning helpful info from the exhibit hall The planning board: IT professionals, in-house attorneys, lawyers, and consultants Two special pl

“The question is not can a machine exhibit empathy or judgement but instead for what problems are empathy, judgement, or creativity the solution?” -Richard Susskind After years of writing and thinking about the future of the legal profession, Richard Susskind began to run into legal professionals whose careers are being affected by technology. In addition to lawyers, those in the medical, architecture, financial, and other fields have begun to notice a shift in the provision of professional services. Richard got together with his son, Daniel Susskind, at the time working in justice policy, education policy, and health policy for the British Prime Minister, to examine how technology is increasingly playing a fundamental role in how all service-based professions work. They recently published a book on the subject called “The Future of the Professions.” In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Richard and Daniel Susskind about their new book and key topics within that might i

With the data breaches and ransomware that has plagued law firms (and other companies) of all sizes recently, clients and firm managers alike are seeking more advanced data security. Certifications like the ISO 27001 provide guidelines and standards for how to protect the confidentiality, integrity, and availability of the information your firm holds. But what does implementing the high level of cybersecurity mean practically, how much will it cost, and what if a solo or small law firm can’t afford it? In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview John Simek about the International Standards Organization (ISO) 27001 certification, The National Institute of Standards and Technology (NIST) small business standards, and other news concerning law firm cybersecurity. Topics include: Updates, guidelines, and costs of getting the ISO 27001 certification NISTIR 7621 Revision 1: absolutely necessary, highly recommended, and advanced cybersecurity actions Helpful resources for small fir

How do people find lawyers these days? Although many attorneys believe they are discovered through a Google or Bing search, legal service consumers are actually still taking recommendations from people they know and trust. But technology has added a multitude of new ways that people perform research and journey to find lawyers. Potential clients will likely search for the lawyer or law firm’s website, Yelp or Avvo reviews, social media, and blogs before picking up the phone. So what should we, as lawyers, do to improve our online presence for more effective client development? In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Gyi Tsakalakis, founder of the online legal marketing agency Attorney Sync, about the internet’s role in client development, the mistakes most lawyers make, and the “magic” of online legal marketing strategies. Topics include: The role of Google, Facebook, and Avvo in vetting legal service providers. Providing valuable content versus blatant advertising Under

And we’re back with another year of gift ideas for the tech savvy lawyer. Whether you are looking for a Star Wars drone for… ahem… your children, a computer or printer that you can fit in your pocket, or a whiskey glass to bring to Mars, Sharon Nelson and Jim Calloway have the inside tip. Tune in to this episode of The Digital Edge for another year of tech toys for your friends, your family, or yourself. Special thanks to our sponsor, ServeNow. Products Mentioned: The New Apple TV: More memory, new interface, search with Siri, and since our fingers are tired of clicking, now with swipe! The Surface Pro 4: Lighter than ever (1.69lbs) and 9 hours of battery Intel Compute Stick: A fully functioning computer in a small stick Microsoft Surface Book: High performance laptop Polaroid Zip Mobile Printer: Instant photo printer that fits in your pocket .law: A domain only available to qualified lawyers FurniQi Wireless Charging Bamboo Side Table: Bamboo side table with two charging pucks in the bottom Amazon Echo: Alex

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview technologist and Microsoft expert Ben Schorr about the price, benefits, and downfalls of Windows 10 and what lawyers specifically need to know. Topics Include: What happened to Windows 9 The start menu and live tiles on desktops without touch screens Microsoft Edge versus Internet Explorer The quality of Cortana Rumors of peer-to-peer networks and bandwidth use New and existing hardware and software compatibility Whether lawyers should download the operating system and when How much Windows 10 costs?

Sharon Nelson and Jim Calloway interview John Iezzi, author of “Results-Oriented Financial Management: A Step-by-Step Guide to Law Firm Profitability,” which is a book about compensation issues in small and mid-sized firms, what successful financial management looks like, and changes small firm lawyers need to make. Special thanks to our sponsors, ServeNow and CloudMask.

Legal marketing has changed dramatically in the past 20 years as we have reached “the digital era.” Some lawyers have embraced this new world of social media marketing, engaging website content, and cloud-based computing. But those who have not, particularly solo and small firm lawyers, are missing out on an opportunity for increased client base, client satisfaction, and competition with big law firms. Sharon Nelson and Jim Calloway interview Sona Pancholy, a business development director, about the ways in which the digital age impacts law firm marketing, what mistakes lawyers should avoid making, where busy professionals should start, and some dos and don’ts of social media. Special thanks to our sponsors, ServeNow and CloudMask.

Sharon Nelson and Jim Calloway interview Allison Shields, co-author of “How to Do More in Less Time: The Complete Guide to Improving Your Productivity and Increasing Your Bottom Line.” Allison discusses why she wrote the book, productivity mistakes lawyers often make, and specific suggestions she has for increasing time efficiency.

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Judy Perry Martinez, chair of the ABA Presidential Commission on the Future of Legal Services. Martinez discusses specific actions the commission is taking to find solutions, including grassroots meetings across the country, a national summit, public hearings, and lawyer education. She explains how discussions with lawyers, judges, technology innovators, law students, academics, and law librarians bring awareness to issues in the changing legal landscape and encourages solution ideas. These changes present challenges and opportunities for lawyers today, but those who do not jump on board will likely be left behind.

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview attorney and marketing consultant Jennifer Ellis about what SEO is, why it is so complicated and expensive, and steps lawyers and law firms can take to start marketing online. Fundamentally, she explains, SEO means optimizing your law firm’s website so that people searching for your services in your area will find you on the results page. For example, if you own a family law firm in Phoenix, you want people who are searching in Google or Bing for “How do I find a divorce lawyer in Phoenix?” to find your law firm in the results. Due to complicated Google, Bing, and Yahoo algorithms and factors like mobile-friendliness, valuable content, and anti-spam rules, Ellis estimates that high-quality SEO should cost from $3,000 to $10,000 a month. If you are a solo or small firm with a limited marketing budget, she gives several other online marketing suggestions including running Pay Per Click campaigns or boosting social media posts. Ellis h

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview The Kennedy-Mighell Report host Tom Mighell, lawyer and author of “iPad in One Hour for Litigators,” about why the iPad is the best tablet for litigators and how to best use the tools and applications available on the iPad. Mighell makes many suggestions about which apps are most useful for litigation, including apps for note taking, case intake, document transfer, discovery, legal research, and trial presentation. In addition, he recommends accessories for data input (handwriting or keyboard) and data output (evidence presentations or a printer). Most importantly, he emphasizes, lawyers should never assume they know how to use an app just because they downloaded it. Make sure you practice using every application before you enter the courtroom. Special thanks to our sponsor, ServeNow.

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview law firm consultant Britt Lorish about today’s speech recognition and dictation solutions, added benefits of current dictation software, common misconceptions about Dragon NaturallySpeaking, and the best microphones and apps to consider. Lorish explains that most lawyers who use dictation have embraced digital recording and filing, but many lawyers are still wary of using speech recognition softwares due to previous bad experiences. She talks about using softwares from dictation vendors like Philips, BigHand, and Winscribe in the cloud, and how Dragon is lagging in cloud-based usability. Additionally, Lorish discusses custom commands, a system of automating commonly-used commands like adding a signature block, opening a document template, or inserting standard client/attorney language. These speech solutions, Lorish says, can greatly help lawyers with disabilities, those who type slowly, and can even help younger lawyers improve ora

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview lawyer and legal technology blogger Sam Glover about when technology became an issue for attorneys, how they can get in trouble due to ignorance, and what all attorneys need to know about hackers, cloud services, and the resulting ethical duties. First, Glover explains that lawyers are getting into trouble in the courtroom by not knowing about how technologies like Twitter work, therefore losing cases that could be easily won. Concerning cyber security, he discusses the many reasons lawyers cannot simply outsource technology knowledge. Gloverhas been writing about technology, law practice management, marketing, and other legal information on Lawyerist since he started it in 2007.

The ABA TECHSHOW is an annual legal technology conference in Chicago, sponsored by the Law Practice Division of the ABA. The goal of the conference is to educate lawyers, legal professionals, and law firm employees on using technology in their practice. The 2015 conference will be held April 16th through the 18th, and will feature many new and recurring educational topics that are trending in legal technology. Want to find out if this conference will benefit your practice? In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview the Chair of the ABA TECHSHOW Board, Brett Burney, about the 2015 conference, what attendees can expect, and why attendance is useful to almost anyone working in the legal field. The people who should attend, Burney says, are solo and small firm lawyers, government lawyers, members of corporate legal departments, and big firm lawyers. Additionally, law firm employees such as paralegals, legal assistants, CIOs, IT professionals, law firm administrators, office admi