This Is Hcd - Human Centered Design Podcast

People like Kaustubh Thapa give me hope. Kaustubh is finishing his PhD at the Copernicus Institute of Sustainable Development at Utrecht University in the Netherlands. His collaborative research in Nigeria, China and Vietnam incorporates justice, equity, and sustainability for a fairer EU waste trade and a just circular economy transition. I started off by asking Kaustubh if he could give me a bit of history in relation to the European dumping of e-waste in Nigeria and other African countries https://gerrymcgovern.com/books/world-wide-waste/ Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX) FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Ki

In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Melis’s website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human. Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. Thanks so much - let’s jump in to the episode •https://melissenova.com •https://thishuman.com Learn more about Melis's new book: https://www.bispublisher

In this episode I speak with Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and we know you are going to enjoy this podcast - so let’s jump in •Buy the book:https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback •https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk Other useful links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Learn more with This is HCD / https://www.t

In this episode I speak Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team. https://www.linkedin.com/in/breasy/ https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/ https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is H

In this episode I chat with Andrew Francomb from the UK about their experience graduating from Lancaster University, and their experience of landing their first job. We chat about the impacts on Andrew’s mental health during this period of his life, and also how Lancaster help support their graduating students help find their feet. -https://www.linkedin.com/in/andrew-francomb-11a8a197 Other useful links • Become a Patron of This is HCD /https://www.thisishcd.com/become-a-patron • Sign up to This is HCD Newsletter /https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd • Follow Gerry Scullion on Twitter /https://twitter.com/gerrycircus • Follow This is HCD on Twitter /https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with John Foley, a service designer based in London working with Livework Studio. We chat about what the experience was like leaving University, working as a design researcher - and how John made his own luck. We chat about portfolios and also the interview process for Livework. It’s a good one - lets get into it. https://www.linkedin.com/in/designjfoley/ https://www.liveworkstudio.com Other useful links • Become a Patron of This is HCD /https://www.thisishcd.com/become-a-patron •Sign up to This is HCD Newsletter /https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd • Follow Gerry Scullion on Twitter /https://twitter.com/gerrycircus • Follow This is HCD on Twitter /https://twitter.com/thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma https://

The Getting Started in Design podcasts are created for people looking to break into Design. We shine a light on that transitionary period between education and employment and try and understand what that experience is like for people trying to break into the industry. In my opinion it is every Designers responsibility to be that person we wished we could have met when we were looking for our first break. I caught up Rohan Walsh, a UX designer from Port Macquarie in Australia but now based in the Lebanon. We speak about Rohan’s journey to get where he is currently - including internships atAustralia Post amongst others. Rohan is an awesome designer, filled with so much potential and quality in all areas of his life https://www.rohanwalsh.design/bio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with one of the most naturally gifted people I know, Alexa Mitchell. Alexa’s helping out with Makers & Doers as a Faculty Member at the moment, meaning they help curate lesson plans and curriculum. Connect with Alexa on https://www.linkedin.com/in/alexa-mitchell-76770498/details/experience/ Makers & Doers School: https://www.makersanddoers.school Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her 8 Feb https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207 15 Feb https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777 https://amyhupe.co.uk https://twitter.com/amy_hupe/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr Melvin Vopson is a truly fascinating character and deep thinker. A physicist, he is the proposer of the mass-energy-information equivalence principle, has identified a technological singularity called the Information Catastrophe and has discovered the second law of information dynamics. Melvin is the co-founder and Chief Scientific Officer of the world's first Information Physics Institute. His current scientific interests revolve around theoretical and experimental studies involving all aspects of information physics. I started by asking Melvin about his theory that information has its own weight, a weight independent of the device it is stored on. Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwi

I caught up with Sarah Kearns, a nurse from Dublin, Ireland. Myself and Sarah connected through a mutual desire to create a service to reward the incredible nurses, alongside the incredibly talented Amy Huberman in Ireland - and the 3 of us are working on a project at the moment called Thank You Nurses. More on that later in this episode. In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death - I don’t say this lightly, but Sarah is one of my heroes. They all are. I know you’re going to love this episode. https://www.linkedin.com/in/sarah-kearns-5b99361a2/ https://www.instagram.com/_handsonhealth_/ https://handsonhealth.ie Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to Christmas special of This is HCD.  My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. I’ve just returned from a Christmas weekend with my family and officially excited about having some time off. Before I jump into this episode with our special guest, I want to give a shout out to a few people who have made a difference to my life this year.  First off all I’d like to give a shout out to all the sponsors who ran ads with us, became a patron, hired me to train or coach teams through This is HCD. This is part of how we keep our heads above water folks - and it’s how I can keep producing the podcast.  I’d like to personally thank a few people as it’s the season for reflection. First off all, Lisa, my EA who works with me to make everything happen work wise for me, all the editors on the podcast, Jakob Schneider, Adrienne Tan, Rachael Dietkus for being awesome friends and supporter of all that I do who encourage me

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your

John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award.  I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.” Yes, thought there are laws coming from the EU that should change that attitude. Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode. Transcript & Shownotes: www.thisishcd.com/episode/royce-wong-scaling-design-at-big-commerce-building-the-future-of-asynchronous-collaboration Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your ad choices. V

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show notes https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. A huge thanks to

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life. Kelly is totally fantastic and I know you will get a lot out of this episode.  Let’s jump into the episode. Full transcript and show notes are available here: https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about y