Hospitality Property School

Employees that are motivated, satisfied and have great morale = happy guests = more profit.Ongoing training and development will help you reach this goal. 

Is your hotel, resort, inn or bed & breakfast consuming and wasting resources? If so, you’re losing money.I’m going to show you how you can turn that around.

Are you happy if your hotel, resort, inn or bed and breakfast is doing so-so?A sure-fire way to help your business grow is to train your employees and I’m going to show you how.In this episode, I’m going to look back at “Employee Training Process – Step-By-Step”.

Many hospitality properties collapse simply because they failed to set up good business operations manual.It doesn’t matter the size of your property, a good operations manual  will reduce human error and inform everyone precisely what they need to do, who they are responsible to and who they are responsible for. It makes it easier to train new employees, saves time, makes your business more scalable, reduces your liability risks and adds market value to your property.

Things can change so fast and you have to be able to roll with the punches.If you have been a follower of the Keystone HDC or the Hospitality Property School podcasts, you might have noticed that we didn’t have a post or a podcast last week.

What gives me the right to tell you how your property should be run? Stay with me, I'm going to share my story.

I’m excited and you’re going to benefit.Let me explain how.If you are looking for ways to increase your properties bookings and profit, we want to help you by sharing our “Upgrade Your Success” Special.

Today, you are going to find the competition on every corner. How are you going to stand out from the crowd?I have 16 ways you can do this.

With so much competition in the hospitality property space, what can you do to show guests you are their number one choice?I have 16 tips you can use.

If you want your hotel, resort, inn or bed & breakfast to stay current, you have to be diligent and a way to do this is to stay on top of trends.Here are some top trends you need to consider.

The online world is really crowded. How can you make your property stand out?Stay with me and I’ll tell you how.

Why is selling experience more important than just selling rooms?Stay with me and I will tell you why.

Would you like to have access to a free resources centre that could help streamline your organisational structure, grow your bookings and increase your bottom line?It’s all yours, so stay with me to find out how.

In the last decade, when it’s been time to book a vacation, your potential guests have become researchers.In the past, it might have been normal for them to call on a travel agent to book the perfect getaway. Today, holiday researchers are their own travel agents.What does that mean for you?

For many of you, hiring season is almost here and if you’re lucky, you have a pool of people you know to draw from to work at your property. For many of you, hiring season is almost here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, how do you find the perfect candidates?I’ll explain how.

With so many social media options available, why should you consider Twitter as a marketing option?I’ll give you facts to help you decide.

The impact of Pinterest is growing every year and gives a property the opportunity to share its personality, values and the best it has to offer but is it right for your property?In this edition, I’ll explain how Pinterest works.

Visual content is said to be one of the most important components when it comes to marketing for business.Instagram is such a visual platform, it cuts through the clutter and could help your property speak for itself.I’m going to show you in seven steps how your property can benefit from the platform.

With all the bad press from Facebook the last couple of years, should you bother including it in your marketing strategy?In today’s edition, I’ll give you the fact

Is it worth including LinkedIn in your properties marketing strategy?I will share benefits and tips for a LinkedIn Company Page to help you decide.